Full Description
This book constitutes the proceedings of the 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, held in Trondheim, Norway, in September 2019.
The total of 61 full and 4 short papers presented in this volume were carefully reviewed and selected from 138 submissions. The papers were organized in topical sections named: e-business; big data analytics, open science and open data; artificial intelligence and internet of things; smart cities and smart homes, social media and analytics; digital governance; digital divide and social inclusion; learning and education; security in digital environments; modelling and managing the digital enterprise; digital innovation and business transformation; and online communities.
Contents
E-Business.- A Review of Theoretical Models and Limitations of Social Commerce Adoption Literature.- Care About Your Customer: A Use and Gratification Study Regarding Co-Creation and Customer Engagement on Facebook.- Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK.- Users Behavioral Strategies toward Mobile App Problems: Fight or Flight.- Examining the influence of Mobile Store features on User e-satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy.- Towards assessing online customer reviews from the product designer's viewpoint.- Comparing Human Computation, Machine-based, and Hybrid Methods for Detecting Hotel Review Spam.- Why consumers do not provide online reviews.- Big Data Analytics.- Big Data Readiness Index Africa in the Age of Analytics.- Investigating factors that influence the adoption of BI systems by end-users in the mining industry in Southern Africa.- Big Data Value Chain: Making Sense of the Challenges.- A Spatio-Temporal Data Imputation Model for Supporting Analytics at the Edge.- The role of big data and data analytics in addressing societal challenges: A systematic mapping study.- Organizational Culture Challenges of Adopting Big Data: A Systematic Literature Review.- Exploring the Relationship Between Data Science and Circular Economy: an Enhanced CRISP-DM Process Model.- The Praxis of HR Analytics.- Open Science and Open Data.- Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data.- Predicting Parking Demand with Open Data.- Towards an Ontology for Public Procurement based on the Open Contracting Data Standard.- Designing Laboratory Forensics.- Artificial Intelligence and Internet of Things.- The State of Artificial Intelligence Research in the Context of National Security: Bibliometric Analysis and Research Agenda.- Artificial Intelligence Adoption in Public Organizations: The Status Quo and Challenges of Norwegian Municipalities.- Internet of Things Business Models: The RAWFIE Case.- Smart Cities and Smart Homes.- The Internet of Things as Smart City Enabler: The Cases of Palo Alto, Nice and Stockholm.- Smart Home Technology Acceptance: An empirical Investigation.- Designing at the Intersection of Gamification and Persuasive Technology to Incentivize Energy-Saving.- D2C-SM: Designing a Distributed-to-Centralized Software Management Architecture for Smart Cities.- Social Media and Analytics.- Use of social media by B2B companies: A systematic literature review and suggestions for future research.- Social Media Reporting and Firm Value.- Social media information literacy - what does it mean and how can we measure it.- How did you feel while tweeting? Tweet-related emotion on recovery from work.- Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions.- Analyzing Customer Engagement using Twitter Analytics: A case of Uber Taxi Services.- Aggressive Social Media PostDetection System containing Symbolic Images.- Digital Payment Adoption in India: Insights from Twitter Analytics.- Digital Governance.- Adoption of Transactional Service in Electronic Government A case of Pak-Identity Service.- Governments Perspective on Engaging Citizens in the Co-Creation of E-Government Services: A Meta-Synthesis of Qualitative Case Studies.- Considering Blockchain Technology for Enabling Transparent and Traceable Government Collaboration in Public Project Processes of Developing Economies.- Aspects of Personal Data Protection: State and Citizen Perspective - Case Study of Georgia.- Prioritizing Digital Identity Goals { The case study of Aadhaar in India.- Digital divide and social inclusion.- Digital inequalities in the digitalization era: a review of contributing factors and measures for crossing the divide.- A review of the state-of-the-art of assistive technology for people with ASD in the workplace and in everyday life.- Understanding the value of using smartphones for older adults in China: a value-focused thinking approach.- Adoption and Use of Tablet Devices by Older Adults: A Quantitative Study.- Reciprocity and Social Exchange in the Sharing Economy.- Learning and Education.- Technology-Enhanced Organizational Learning: A Systematic Literature Review.- E-assessment in programming courses: Towards a digital ecosystem supporting diverse needs.- Reflection on how to write the learning outcomes for an online programming course for teachers.- Autonomous and collaborative e-learning in English for Specific Purposes.- User Experience Evaluation in eModeration: the case of Higher Education Institutions in Developing Countries.- Computational linguistics and its implementation in e-Learning platforms.- ICT-based challenges of repurposing a single-campus course to multi-campus settings: a pragmatic case study.- From theory to practice: Teaching Assistants role in Multi-campus courses.- Security in Digital Environments.- Role of Human Factors andCyber Security: Demographic Analysis.- Identifying security risks of digital transformation - an engineering perspective.- Modelling and Managing the Digital Enterprise.- Creating Business Value from Cloud-based ERP Systems in Small and Medium-Sized Enterprises.- Critical success factors for dynamic enterprise risk management in responsive organisations: a factor analysis approach.- Structural Requirements for Digital Transformation Insights from German Enterprises.- Chief Digital Officers as Protagonists in Digital Transformation.- A Role-based Maturity Model for Digital Relevance.- Digital Innovation and Business Transformation.- Prioritising knowledge transfer conditions for innovation ecosystems: a mixed-method approach.- Design Thinking for Digital Disruption.- A Taxonomy for Personal Processes: Results from A Semi-Structured Interview.- Online Communities.- Learning to Lead Online Collaborations: Insights from Student-based Global Virtual Teams between UK and Norway.- Fighting crime: Harnessing the power of virtual social communities.
