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KEVIN G. ARMSTRONG - THE MIRACLE MANAGER
Manage A Team That Will Follow You Anywhere!
In The Miracle Manager, Kevin G. Armstrong argues that placing true leaders in management positions has become an epidemic that is destroying businesses.
Armstrong—a successful speaker, business owner, advisor and best-selling author—knows first-hand the consequences of mistaking great leadership for effective management. With knowledge gained from 20-plus years of exclusively advising CEOs, business owners and their management teams, the author presents a revolutionary approach to organizational management.
Utilizing professional researchers and actual case studies of great leaders and coaches of the past, Armstrong illustrates why being a stellar player rarely equates to being a great coach - why businesses have to start rewarding and recognizing their leaders, and valuing the special talents of their managers.
"Throughout history, many influential people have earned the title of leader," says Armstrong. "Leaders look to the future, oblivious to who or how many are following. Being an effective manager requires you to efficiently and effectively work through others — to be what I call a 'manacoach.'"
Armstrong shares his proven strategies for implementing management techniques based on revolutionary concepts to create scalable and sustainable cultures of accountability.
For business owners and their management teams, The Miracle Manager is your guide to aligning people with your company culture and creating a healthy environment through accountability where politics cannot survive.
Contents
CHAPTER 1
MY PROMISE TO YOU
We Can All Relate
A Long History of Confusing Two Roles
My Promise
CHAPTER 2
A LEADER STANDS ALONE
Is a True Leader Concerned with Who Is Following?
Failure Is a Prerequisite
Leading, Not Managing
CHAPTER 3
THE MANACOACH
The Manacoach Defined
The Manacoach Test
Understanding Your Results
Differences Explained
An Example of a Leader versus a Manacoach
CHAPTER 4
DOES A STAR MAKE A GOOD MANAGER?
Who Is a Better Coach?
Running the Numbers on Players and Coaches
Ice Hockey
Basketball
Baseball
Why Doesn't Business Reward the Players?
CHAPTER 5
CULTURE AND THE MANACOACH
What Is Culture?
Status over Achievement
Are You Trapped as a Manacoach?
What Do I Look for When I'm Hiring?
CHAPTER 6
THERE IS NO POWER WITHOUT VULNERABILITY
Depth
Why Vulnerability Is Hard Work
Finding Our Vulnerabilities
If You Can't Be Vulnerable, Don't Manage People
CHAPTER 7
THE MANACOACH ON HIRING
The Ideal Candidate
Measuring the Alignment of Core Values
Linking the Right Person to the Right Job
Reference Checks
Behavior Assessments
Giving the Green Light to Proceed
CHAPTER 8
THE MANACOACH ON FIRING
Attitude/Values
Performance
Ability to Complete
CHAPTER 9
DELEGATING AND DEPENDENCE
Dependence: You Get What You Put Up With!
Insecurities with Delegating
Not Knowing How to Delegate
Not Wanting to Go Home
Rejecting the Dependence
CHAPTER 10
COMMUNICATION
Quit Hiding behind Your Keyboard!
Dare to Enter the Danger
Interpretation
Politics versus Accountability
CHAPTER 11
REWARDS AND PUNISHMENTS
Why Bonuses and Profit Sharing
Don't Work in Most Cases
The Carrot and Stick Method Doesn't Work
CHAPTER 12
BE BOLD AND BE S.M.A.R.T.
Be S.M.A.R.T.
What Are the Conditions?
CONCLUDING REMARKS
My Type of Leader
Final Thoughts on the Manacoach
APPENDIX
THE MANACOACH'S CHECKLIST
