Full Description
This highly anticipated special report features a selection of forward-thinking articles, case studies, tips, tools and advice to help you tackle the issues that affect the day-to-day efficiency and success of your firm. Covering key topics from law firm strategy, finance and risk to business development, IT and HR this report will enable you to: * Successfully manage the day-to-day running of your firm as a business; * Capitalise on new opportunities; and * Improve your position and market share. Respected industry experts Nick Jarrett-Kerr, Alan Hodgart, Frank Maher, Tony Williams, Rob Millard, Andrew Hedley, Jill King, Neil Cameron, John Alber, Ruth Ward, Simon Nash and more demonstrate the latest strategic thinking and tools in key management areas to help you move your firm forward: * Leading, motivating and developing others; * Fostering client relationships; * Law firm strategy and performance development; * Business development; * Risk management and compliance; * Financial management and profitability; * Knowledge management and technology. Ensure your firm is able to thrive in a highly competitive legal marketplace with strategic insight and guidance.
Contents
Perfect partnersRigby...16 Striking partners out: How to tackle partner underperformance by Nick Jarrett-Kerr...21 Section B - Motivating and developing others...27 All for one: How to engage partners in your firm's future by Rob Lees and August Aquila...29 Teaching new tricks: How to help lawyers to learn new skills by Jill King...33 Feedback framework: How to get your firm ready for 360-degree feedback by Jo Ayoubi...37 Case study - A people business: Increasing staff happiness and firm profits by Rob Bhol...42 Section C - Fostering client relationships...47 Driving change: How to develop a genuine client focus by Ash Coleman-Smith...49 Relationship secrets: How to institutionalise new clients in 100 days by Ben Rigby...52 Service culture: Giving clients what they want by Guy Vincent...57 Case study - Time to listen: Introducing a new client feedback programme by Abby Winkworth...61 Section D - Law firm strategy...65 Live or let die: What law firms will look like in 20 years by Guy Vincent...67 Refocusing priorities: How to get a clear picture of your firm's market position by Tony Williams...71 Beyond the box: How to realign your firm's business model by Rob Millard...75 Crafting a future: How to create a truly compelling firm vision by Rob Lees and August Aquila...80 Horizon plan: How to develop a continuous long-term plan by Andrew Hedley...84 Hedging bets: How to align compensation with firm strategy by Thomas Berman..91 Crossing borders: How international law firms can thrive in emerging markets by Rob Millard..95 Metric noise: Six ways to improve your firm's performance by Simon Nash...99 Case study - Achieving balance: Developing a flexible, team-based business model by Suzanne M. Cerra and Katherin Nukk-Freeman...104 Section E - Business development...107 BD resolutions: How to ensure partners meet their business development targets by Robin M. Hensley...109 Selling to strengths: Business development for introverts and extroverts by Douglas McPherson...114 Pitch to win: How to improve your firm's pitch success rate by Clare Adshead-Grant...118 Case study - Sharing contacts: Implementing a firmwide CRM system by Andrew Dunn...123 Section F - Risk management and compliance...127 Make it stick: Ten ways to improve firmwide risk management by Mark Whittell...129 Fault lines: How a risk audit can help with securing PII by Frank Maher...132 Systems failure: How technology risks affect your firm's professional liability costs by Colin Taylor136 Connectivity sting: How social media and the cloud enable team defections by Julian Parker...139 Modelling the unknown: How to manage your firm's operational risks by Tony Blunden...143 Section G - Financial management..149 Driving profitability: How to solve your firm's profitability problems by Shrutisha Morris...151 Controlling cashflow: The six pitfalls of cashflow management by Barry Wilkinson...155 Profits bullseye: How to measure and manage fee-earner performance by Alan Hodgart and John Cussons...158 Upward view: Why law firms need non-executive directors by David von Simson...163 Embedding fee culture: How to embed the right fee culture within your firm by Ori Wiener...167 Competitor collective: How law firms can collaborate to obtain supplier discounts by David Copping...171 Fly on the wall: What PE investors look for in law firms by Meirion Jones...175 Section H - Knowledge management...179 Make or buy: How to choose a KM system for your firm by Stephanie Barnes...181 Repackaging knowledge: Using KM to win new business by Paul Byfield...185 Targeted effect: How to secure partner engagement with KM by Ruth Ward...188 Knowledge culture: How to get lawyers to use knowledge-sharing systems by Robyna May...192 Section I - Technology..199 Productive processes: Why your firm needs workflow systems by Martin Langan...201 Informed calculations: How IT can support costing and pricing of AFAs by Neil Cameron...204 Sustainable solutions: How to create client-facing technology solutions by John Alber...208 Case study - Quantum leap: Revolutionising e-disclosure services by Andrew Moir and David Phillips...213
