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Full Description
The most authoritative guide to preparing for the ITIL (R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL (R) Licensed Product.
Contents
SECTION 11 Service management techniques 2 Multiple choice questions SECTION 2: FOUNDATION PRACTICE QUESTIONS3 Service management as a practice 4 The service lifecycle 5 Service strategy 6 Service design 7 Service transition 8 Service operation 9 Functions 10 Continual service improvement 11 Process 12 Technology and architecture 13 Sample questions from across the lifecycle
