World Class It Service Delivery

Wheatcroft, Peter

BCS, the Chartered Institute for IT（2008/04発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 192 p.
• 商品コード 9781902505824
• DDC分類 004.068

Full Description

"World Class IT Service Delivery" is a distillation of best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. The book is for IT managers, executives and consultants needing to raise their service standards or contemplating offshoring their IT. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses.

Contents

1. Defining World Class 2. Service Delivery 3. Developing the services value proposition 4. Quality management o5. Developing the business proposition 6. Redefining the role of the user 7. Governing service delivery 8. The end resultReferences Index