Successful Telephone Selling : How to Make Sales and Hit Targets Using the Telephone

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Successful Telephone Selling : How to Make Sales and Hit Targets Using the Telephone

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 115 p.
  • 言語 ENG
  • 商品コード 9781857037944
  • DDC分類 658.8

Full Description

This practical handbook prepares call centre workers and anyone who uses the telephone in selling and promotion. It explains the 15 principles of selling and provides help on how to deal with problems and difficult calls.

Contents

Handling incoming calls; problem calls; professional selling; buying motives; clear communication; outgoing calls; sell! sell! sell!