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Full Description
At last, a truly practical guide on how to identify, gather and harness the knowledge in your organisation. An expert but jargon-free guide to enable you to manage the knowledge in your organisation successfully - to identify, gather and use that knowledge to maximum advantage. Organise and manage all your knowledge resources properly and you will: - increase productivity - reduce expensive mistakes - achieve your objectives more quickly - differentiate yourselves from others This is a no-nonsense explanation of what KM is, what it can do for your organisation and what you need to know and do. It includes four detailed checklists and three in-depth case studies. This report will be of direct benefit to those working in the public, not-for-profit and private sectors, including: - HR Managers - IT Managers - Training Managers - Strategic Planners - Those working in 'e-government' and students on KM or MBA programmes
Contents
1. INTRODUCTION TO KNOWLEDGE MANAGEMENT; Definitions of knowledge management; The language of knowledge management; Drivers for knowledge management; Knowledge management activities; 2. KNOWLEDGE MANAGEMENT - THE SYSTEMS DIMENSION; Technical perspectives on knowledge management; The Internet, 'intranets' and the World Wide Web; Virtual communications and virtual relationships; 3. KNOWLEDGE MANAGEMENT - THE PEOPLE DIMENSION; People management policies and practices in the knowledge environment; Motivating and rewarding knowledge workers; Recruitment, retention and succession planning in a knowledge environment; Impact of knowledge management on the role of managers; Training and development in a knowledge environment; Team working in a knowledge environment; 4. KNOWLEDGE MANAGEMENT - THE ORGANISATIONAL DIMENSION; The cultural challenge of effective knowledge management. New organisational forms in the knowledge economy; Identifying knowledge resources - knowledge audits; Transferring knowledge - A 'merger' case study; 5. CONCLUSION; Lessons from the growth in knowledge management; Political and regulatory perspectives on knowledge management and the knowledge economy; Preparing for the future in the knowledge driven economy.
