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Full Description
Part of a brand new series of concise management pocketbooks, this book addresses the key area of communication skills in business. This book provides quick advice on how to communicate in both written and spoken form. It provides straightforward practical guidance on presentations, negotiations, business correspondence, and telephone and email communication techniques. It is packed with tips for improved communication in all areas of business activity and at all levels. This is a guide both for managers wishing to help their staff to improve performance, and also for individuals wanting to improve their own performance. The pocketbooks are short, attractively designed, and purpose-built for quick and easy reference.



