Travel and Tourism- Crm : Customer Relationship Management

Travel and Tourism- Crm : Customer Relationship Management

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 60 p.
  • 言語 ENG
  • 商品コード 9781842854976
  • DDC分類 338.4791

Full Description

This book is a series of lessons with activities for teachers covering functional skills/
Essential Skills Wales/ Core Skills Scotland Application of Number.
The lessons provide a scenario where students have to engage in communication in the
tourism industry. The actual communication skills being delivered fits in with the speaking and listening requirements for this cohort of students. It is essential that this cohort
of students can work comfortably within each of these basic skill areas and can switch
when required. The contextualisation of these skills within the context of tourism motivates them to learn since they are given a purpose.
The book also comes with language based smartboard activities which should also work
on other platforms. These are designed to develop the use of appropriate language with
students and help to develop their communication skills. There are also a number of
powerpoint slides (and their Open office equivalents) to support colleagues in delivering
learning sessions to their students.
Finally we have used a professional voice over artist to record the worksheets to enable
poor readers of English to access the learning materials in this package and there is an
assessment sheet template for the teacher to assess every learner.
This book will save teachers hours of preparation time and enable them to deliver quality
application of number learning experiences. The author is currently working on future
books for this cohort of students.
sbn 9781842854976
Caroline Lancaster

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