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Full Description
Career development in the tourism and hospitality industry has attracted greater attention, leading to a higher recognition of the relevance of formal and industry-specific education and training. New career opportunities emerge as new challenges arise, urging for ongoing and renewed debates surrounding higher-level skills and the development and optimization of human capital. Building bridges between higher education institutions, the industry, and other relevant stakeholders - primarily via needs assessment, curriculum design, and monitoring of on-the-job training practices and processes - is critical to promoting the employability of a graduate-level skilled workforce. This book takes steps towards contributing to higher valuation of tourism and hospitality jobs by: combining theoretical and practical viewpoints from scholars, researchers, and practitioners, showcasing challenges and opportunities associated with managing human capital in tourism and hospitality, offering critical and reflective perspectives on competencies development, graduate employability, and improvement of human resource management practices. It will be of interest to researchers, students, teachers, and professionals who want to further explore the area of human capital in tourism and hospitality.
Contents
PART I: Talent Development and Human Capital Management Challenges 1: Human Capital in The Tourism and Hospitality Industry: A Bibliometric Approach 2: How Relevant Are Internships and Specializations in Higher Tourism Education for Future Tourism Careers? 3: Work Engagement and Burnout in Hospitality Across Europe: Why Recognition Matters? 4: Emotional Intelligence Skills of Hospitality Leaders 5: Interorganisational Talent Pools in Hospitality SMEs: A Conceptual Analysis of Talent Co-Development Through Coopetition 6: Career Development and Turnover in the Hospitality Industry: Portraying Job Moves and Career Trajectories 7: Exploring the Characteristics of Hospitality Learning Systems in Tumultuous Times PART II: Human Capital Management in Time of Uncertainty 8: Post Pandemic Hospitality - An Update of the Key Competencies Required; Evidence From Romania 9: Tourism Operation and Distribution in Portugal: Human Capital Challenges in a Crisis Context 10: Customer Service in Travel Agencies: A Perspective of Virtual Hospitality after Pandemic Crisis 11: Improving Human Resources Management Practices in the Tourism and Hospitality Industry: Portuguese Case Studies PART III: Best Practices and Policies for Tourism and Hospitality 12: "Make the grass greener": Green Human Resource Management, Work Engagement and Job Satisfaction in Luxury Resorts 13: Craft Education and Training Fostering Jobs in Tourism 14: Craft Education and Training Fostering Jobs in Tourism
