Full Description
This book highlights hidden unintentional biases, emotional defense mechanisms, and responses in haste. By revealing these preconceived notions present in message choices, Xiaowei Shi and Steve Mortenson demonstrate techniques to help prevent communication from becoming problematic. In a conversational style, the authors extend their interdisciplinary theoretic perspectives by introducing concepts and practices of supportive confrontation and argumentative interaction management. Through examining those automatic responses and reactions in our everyday conversation with friends, coworkers, and loved ones, this book engages the readers to confront their own hidden preferences and underlying beliefs about gender, relationships, and themselves with a new eye. The book moves beyond prior work on rational choice model in strategic communication by considering actual human attributes. Shi and Mortenson offer new insights into communication "noises" and how to engage in communication during a difficult life event or on a difficult subject in a more skillful manner. Scholars of social psychology, interpersonal communication, and communication training and development will find this book of particular interest.
Contents
Contents
Preface
Xiaowei Shi & Steve Mortenson
Chapter One: Turning to a New Direction: Appreciating the Ease in Communication
Xiaowei Shi & Steve Mortenson
Chapter Two: When Communication Does Not Occur in a Smooth Progression
Xiaowei Shi
Chapter Three: Identifying and Meeting the Emotional Challenges of Supportive Confrontation
Steve Mortenson
Chapter Four: What Happens When We Are Mindful in Communication?
Xiaowei Shi
Chapter Five: Empirical Research on Mindful Communication: Mindfulness and Implicit Bias in Upward Influence
Xiaowei Shi
Chapter Six: When You Can Never See the World in the Way I Do
Xiaowei Shi
Chapter Seven: Defusing Defenses and Speaking Skillfully
Steve Mortenson
Bibliography
About the Authors
