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Full Description
The third edition of Tourism Information Technology provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, food service, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision-making before their trip, during their travels and at the destination. The book: - Provides comprehensive and up to date coverage of all key topics in tourism information technologies. - Covers new areas, such as augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowd-sourcing for sustainability, online reputation management and big data. - Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied by online resources, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.
Contents
PART I: Understanding Tourism Information Technology 1: Introduction to Tourism and Information Technology 2: The Digital Tourism Landscape PART II: Looking and Booking 3: Travel Intermediaries and Information Technology 4: The Internet and the Tourist 5: Social Media and Tourism PART III: Traveling 6: Mobilities and Information Technology 7: Aviation and Information Technology 8: Surface Transport and Information Technology PART IV: Staying And Playing 9: Hospitality Information Systems 10: Technology-enabled Visitor Experiences 11: Destination Management and Smart Destinations PART V: Issues And Trends 12: Sustainable Tourism and Information Technology 13: The Future of Information Technology and Tourism
