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Full Description
This volume aims to shed light on how public service value is identified, managed, measured and reported. The concept of public value has been increasingly associated with the process of modernisation and in recent years the debate has shifted away from 'what' to 'how' public value is conceptualised and practiced. How the public sector can meet the communities' expectations is particularly relevant in light of the Global Financial Crisis. At present, many governments are involved in reform aimed at improving the effectiveness, efficiency and economy of operations, and improving the quality of public services. Examining the effectiveness of these reforms and understanding the gap between the expectations of society and the resources available for public services is an important but under-explored topic. The chapters are the result of a series of conferences and workshops on public value held in 2012 and 2013. There are 20 papers, covering a range of topics, including theoretical reflections, practical case studies and empirical observations aimed at understanding the concept of public value.
Contents
Beyond New Public Management: Does Performance Measurement Drive Public Value in Networks?.
Public Value Management: Challenge of Defining, Measuring and Reporting for Public Services.
Performance Measurement of Local Public Service Networks.
Developing Strategy to Create a Public Value Chain.
Public Value as Performance: Politicians' and Managers' Perspectives on the Importance of Budgetary, Accruals and Non-Financial Information.
The Quest for Public Value in the Swedish Museum Transition.
Performance Management Systems and Public Value Strategy: A Case Study.
Strategic Practices of Creating Public Value: How Managers of Housing Associations Create Public Value.
Conceptual Framework and Empirical Evidence of Public Value: The Case of the Italian Higher Education Sector.
Politics and Public Services: Looking Beyond Economic Rationality and Public Value.
Harmony in Hierarchy? How Politicians and Public Managers Prioritize Crucial Public Values.
Co-Governing Public Value in Local Authorities.
Public (dis)Value: A Case Study.
Measuring Public Value in Bureaucratic Settings: Opportunities and Constraints.
Public Value Theory in the Context of Public Sector Modernization.
How Do We Measure Public Value? From Theory to Practice.
Sustainable Public Value Inscriptions: A Critical Approach.
Copyright page.
Public Value Management, Measurement and Reporting.
List of Contributors.
Studies in Public and Non-Profit Governance.
Public Value Management, Measurement and Reporting.
