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Full Description
The volume advances theory on hospitality meanings from both conscious and unconscious processing of stimuli (sights, actions, consequences). It explains how seemingly trivial experiences can have big repercussions in hospitality. Expanding on John Urry's grandmaster thesis, The Tourist Gaze, the volume proposes that assessments occur automatically with perceptions even when perceptions occur unconsciously. As well as a global review of the literature by Woodside and Metin, it includes highly-focused reports on the following topics: user-generated reviews in the hospitality industry; evaluation of the service performances; luxury tourists: celebrities' perspectives; nontrivial behavioral implications of trivial design choices in travel websites; the role of social psychology in the tourism experience model (TEM); destination brand performance measurement over time; perceptions of hotel disintermediation: the French generation Y case; constructing and shaping tourist experiences via travel blog engagement and more. The volume provides "reading assignments" for learning the nuances of perception and assessment processes by tourists.
Contents
Nationality Differences in User-Generated Reviews in the Hospitality Industry.
Primer to Tourists' Perceptions and Assessments Including How-to-build Formal, Implementable, Models of the Tourist Gaze.
Nontrivial Behavioral Implications of Trivial Design Choices in Travel Websites.
The Role of Social Psychology in the Tourism Experience Model (TEM).
Assessing National Destination-branding Transformations: Theory and Application to Costa Rica's Nature-based and Medical Tourism Product-services.
Destination Brand Performance Measurement Over Time.
Perceptions of Hotel Disintermediation: The French Generation Y Case.
Constructing and Shaping Tourist Experiences Via Travel Blog Engagement.
Facilitators and Constraints in the Participation of Women in Golf.
Hospitality Meanings and Consequences Among Hotels Employees and Guests.
Reflections on Destination Positioning Analyses and Identifying Competitors.
Luxury Tourists: Celebrities' Perspectives.
Evaluation of the Service Performance: Applications of the Zone of Tolerance with Importance-performance Analysis.
List of Contributors.
EDITORIAL BOARD.
Tourists' Perceptions and Assessments.
Advances in culture, tourism and hospitality research.
Tourists' Perceptions and Assessments.
Copyright page.
Nationality Differences in User-Generated Reviews in the Hospitality Industry.
Primer to Tourists' Perceptions and Assessments Including How-to-build Formal, Implementable, Models of the Tourist Gaze.
Nontrivial Behavioral Implications of Trivial Design Choices in Travel Websites.
The Role of Social Psychology in the Tourism Experience Model (TEM).
Assessing National Destination-branding Transformations: Theory and Application to Costa Rica's Nature-based and Medical Tourism Product-services.
Destination Brand Performance Measurement Over Time.
Perceptions of Hotel Disintermediation: The French Generation Y Case.
Constructing and Shaping Tourist Experiences Via Travel Blog Engagement.
Facilitators and Constraints in the Participation of Women in Golf.
Hospitality Meanings and Consequences Among Hotels Employees and Guests.
Reflections on Destination Positioning Analyses and Identifying Competitors.
Luxury Tourists: Celebrities' Perspectives.
Evaluation of the Service Performance: Applications of the Zone of Tolerance with Importance-performance Analysis.
List of Contributors.
EDITORIAL BOARD.
Tourists' Perceptions and Assessments.
Advances in culture, tourism and hospitality research.
Tourists' Perceptions and Assessments.
Copyright page.
