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Full Description
The aim of this book is to introduce students to the fundamental aspects of hotel operations. It covers key areas such as front office, housekeeping, food and beverage, and maintenance. The book provides an overview of the organizational structure and functions within a hotel. Students will learn about guest service management, operational standards, and industry best practices. Case studies and real-world examples are included to provide practical insights. The objective is to equip students with the foundational knowledge for a career in hotel management.
Contents
1 Introduction To Hotel Operations & Management
2 Front Office Operation
3 Food and Beverage Service Operations
4 Laundry Operations
5 Room Service Management
6 Managing Maintenance Systems Managing Maintenance Systems
7 Human Resource Management
8 Safety And Security Management
9 Marketing And Associated Activities
10 Financial Management In A Hotel
