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Full Description
This informative volume on the shifting requirements of the hospitality service industry aims to incorporate smart information technology into tourism services. A resource written specifically for tourism service industry professionals, it provides a focused approach to introducing Industry 4.0-related technologies. It explains how artificial intelligence can support a company's strategy to revolutionize the business by using smart technology most effectively. The chapters explore artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics in the hospitality industry.
Contents
1. Exploring Artificial Intelligence in Hotels 2. Big Data Analytics and Smart Hotels 3. Blockchain Integration in the Hospitality Industry 4. Artificial Intelligence as an Invigoration of the Hospitality Industry: An Analysis 5. Applications of Robotics in the Hospitality Industry 6. Future Employments in the Hospitality Industry 7. Artificial Intelligence in the Tourism and Hospitality Industry 8. Automation and Robotics of the Tourism Industry 9. Role of IoT in the Tourism Industry 10. E-Tourism and the COVID-19 Pandemic 11. Artificial Intelligence for Smart Medical Tourism 12. Leveraging Potentials of Artificial Intelligence and Robotics for the Tourism Industry: A Study 13. Mechanical AI and Customer Perception: A Study on Hospitality Aspirants 14. Digitalization and Customer Service Standards: A Service Industry Perspective 15. Artificial Intelligence and Individual Privacy 16. Systematic Evaluation of Culture Biases in the Service Industry 17. Artificial Intelligence and Cyber Security in the Service Industry 18. Technological Implementation in the Service Sector: A Case Study
