Full Description
The acclaimed guide to formulating and asking penetrating, paradigm-shifting mediation questions to successfully resolve conflict, now completely revised and updated.
Knowing how to formulate and ask incisive questions is essential for effective mediation and conflict resolution. The Mediator's Toolkit, Second Edition, is the proven, practical guide to formulating and posing powerful questions that get to the core of an issue, challenge entrenched thinking, and shift perspectives.
This fully revised edition delivers advanced techniques while leveraging the latest neuroscientific research and psychological concepts to help mediation practitioners and participants gain increased insight.
Readers will benefit from a comprehensive analysis of the newly updated "S Questions Model," a process-driven conceptual framework which takes a deep dive into the four key dimensions of building impactful and robust mediation questions: subject matter, structure, seeking information and shifting-thinking. The resulting toolkit includes:
The scientific theories and concepts underpinning each aspect of the model
Safe and productive approaches for effectively managing blame, addressing toxic language, navigating highly charged emotions, encouraging effective listening, getting to underlying interests, and creating empowerment
Detailed background, use cases, examples, hazard warnings and key learnings for numerous categories of neutral, exploratory questions including those based on neurolinguistic programming, cognitive elements, journeys of inference, distinction and difference and many more.
This indispensable reference will radically sharpen, focus, and improve the dispute-resolution strategies and communication skills of qualified mediators and facilitators, students, lecturers, trainers, and anyone using questions to challenge assumptions, foster connectedness, and effect change in any context.
Contents
Acknowledgments
Glossary
Introduction
Section 1: The S Questions Model — Theory
Chapter 1: Introduction and Purpose of the S Questions Model
Chapter 2: How We Process and Communicate Information and Thought-Flow-Tracking
Chapter 3: Working with the Brain in Mediation
Section 2: Practical Application of the S Questions Model
Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions
Chapter 5: The S Questions Model Applied to a Mediation Process
Section 3: Practical Application of S1, S2 and S3 Questions
Chapter 6: S1: The Subject Matter Dimension of Questions
Chapter 7: S2: The Structure Dimension of Questions
Chapter 8: S3: The Seeking Information Dimension of Questions
Section 4: Practical Application of S4 Questions
Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions
Chapter 10: S4: Journey of Inference Questions
Chapter 11: S4: Neuro-Linguistic Programming Questions
Chapter 12: S4: Distinction and Difference Questions
Chapter 13: S4: Reflective Connecting Questions
Chapter 14: S4: Cognitive Elements-based Questions
Chapter 15: S4: Other People Questions
Chapter 16: S4: Underlying Interests Questions
Chapter 17: S4: Future Focus Questions
Endnotes
Index
About the Author
A Note about the Publisher
