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Full Description
There isn't one way to listen. It's time to adapt our listening!Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Not just another book on communication. Adaptive Listening helps readers up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, readers will move beyond active listening and embrace effective and easy-to-remember techniques that reduce ambiguity and tension.
Leaders at all levels can improve their listening skills. Emerging and established leaders can build more awareness about their own listening style and the impact it has on workplace culture. Only then can they adapt to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders.
Inside, you'll learn:
How to leverage the strengths and avoid the pitfalls of your own listening style, including the way you process and respond to information, leading to increased self-awareness and professional growth
How to break away from ineffective listening and step into adaptive listening to meet the goals and needs of the person speaking
How to reduce mistrust, misalignment, and miscommunication by being more mindful of the barriers that prevent you from using empathetic communication
How to cue others listeners—who aren't yet familiar with Adaptive Listening— to listen in the way you want and need
If you're looking for books on building empathy in the workplace, best-selling books for leaders, or books on active listening, add this book to your list! If you enjoyed You're Not Listening, Just Listen, Listen Like You Mean It, How to Listen with Intention, or Power Listening, then you'll love Adaptive Listening.
Contents
Table of Contents
Foreword
Introduction: There's a New Way to Listen
Part I: Know Where You're Starting From
Chapter 1: The Way You Prefer to Listen
Chapter 2: Barriers Preventing You from Being an Adaptive Listener
Part II: Know Where They're Headed To
Chapter 3: Identify the Speaker's Interaction Goal
Chapter 4: Identify the Speaker's Emotional Need
Part III: Close the Gap & Check the Distance
Chapter 5: Adapt to Help Them Meet Their Goals and Needs
Chapter 6: Keep Adapting
Part IV: "Ok, but What About..."
Chapter 7: Helping Others Adapt to Meet Your Goals and Needs
Chapter 8: FAQs from Adaptive Listeners in Training
Closing
References
Index
Acknowledgments
About the Authors
