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Full Description
It's All About Your People Over the years, there has been a significant shift in priorities when it comes to the hospitality industry. With every business seeming to focus only on profitability, hotel managers have forgotten about their biggest assets and liabilities—their people. Hotel operators must treat their teams like the great assets they are to the company—not like commodities. In The People Effect: Find, Grow, and Retain the Best of the Best, Joel Carver and Mary Weber have worked together to bring you a "how-to" when it comes to leadership and management. This book isn't just for hotel teams—many businesses may benefit from it. Joel Carver and Mary Weber seek to encourage and empower business owners and those in leadership roles to begin dedicating the same attention and care to their people that they have previously dedicated to brick and mortar assets and line items on profit and loss statement sheets. If you want to see a positive change in your business, this is the book for you.
Contents
ABOUT THE AUTHORS FOREWORD INTRODUCTION The Story Begins It's All About Culture and EX! The Crack in the Glass Door The Invitation R.E.S.P.E.C.T! "The Shift Begins" When the Comfort Zone Isn't The Missing Puzzle Piece Sink or Swim? Growing Your Gang! The Results Are In RESOURCES & SAMPLES
