Studies of Work and the Workplace in HCI : Concepts and Techniques (Synthesis Lectures on Human-centered Informatics)

Button, Graham/ Sharrock, Wes

Morgan & Claypool Publishers（2009/04発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 96 p.
• 言語 ENG
• 商品コード 9781598299878
• DDC分類 004.019

Full Description

This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interaction (HCI), which is from the perspective of ethnomethodology. We locate studies of work in HCI within its intellectual antecedents, and describe paradigmatic examples and case studies. Second, we hope to provide those who are intending to conduct the type of fieldwork that studies of work and the workplace draw off with suggestions as to how they can go about their own work of developing observations about the settings they encounter. These suggestions take the form of a set of maxims that we have found useful while conducting the studies we have been involved in. We draw from our own fieldwork notes in order to illustrate these maxims. In addition we also offer some homilies about how to make observations; again, these are ones we have found useful in our own work.

Contents

Motivation
Overview: A Paradigmatic Case
Scientific Foundations
Detailed Description
Case Study
How to Conduct Ethnomethodological Studies of Work
Making Observations
Current Status