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基本説明
Features practical exercises for building key skills, plus a new chapter on listening to kids and teens.
Full Description
This book has been replaced by The Lost Art of Listening, Third Edition, ISBN 978-1-4625-4274-1.
Contents
IntroductionI. The Yearning to Be Understood1. "Did You Hear What I Said?": Why Listening Is So Important2. "Thanks for Listening": How Listening Shapes Us and Connects Us to Each Other3. "Why Don't People Listen?": How Communication Breaks DownII. The Real Reasons People Don't Listen4. "When Is It My Turn?"?The Heart of Listening: The Struggle to Suspend Our Own Needs5. "You Hear Only What You Want to Hear": How Hidden Assumptions Prejudice Listening6. "Why Do You Always Overreact?!": How Emotionality Makes Us DefensiveIII. Getting Through to Each Other7. "Take Your Time?I'm Listening": How to Let Go of Your Own Needs and Listen8. "I Never Knew You Felt That Way": Empathy Begins with Openness9. "I Can See This Is Really Upsetting You": How to Defuse Emotional ReactivityIV. Listening in Context10. "We Never Talk Anymore": Listening Between Intimate Partners11. "Nobody around Here Ever Listens to Me!": How to Listen and Be Heard within the Family12. From "Do I Have To?" to "That's Not Fair!": Listening to Children and Teenagers13. "I Knew You'd Understand": Being Able to Hear Friends and ColleaguesEpilogue
