Cisco Unity Connection (Networking Technology: Ip Communications)

Schulz, David

Cisco Systems（2011/06発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 598 p.
• 言語 ENG
• 商品コード 9781587142819
• DDC分類 658.05

Full Description

Cisco Unity ConnectionThe comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshootingDavid SchulzCisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.The author begins by introducing Cisco Unity Connection's core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.David Schulz has more than 27 years of experience with networking, security, and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering, consulting, project management, and engineering oversight for a Midwest reseller. He has taught networking technologies to both customers and engineers, created multiple process and procedure methodologies and documents, and held network contracting responsibilities at a large global enterprise. He holds CCSI, CCNP Voice, CCSP, and CCDP certifications. * Plan voice messaging designs, including active-active cluster pair and single-server configurations* Identify required equipment and codecs, and accurately size servers* Efficiently install and upgrade Cisco Unity Connection software* Perform non-Cisco integrations with PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)* Administer users and contacts with Cisco Unity Connection Administration, Bulk Administration Tool, AXL, and LDAP* Provide access via phones, the web, and mobile applications* Configure call, directory, and interview handlers* Implement dial plan components, including partitions and search scopes* Configure Cisco Unity Connection networking, including SMTP* Configure, implement, and use Voice Profile for Internet Mail (VPIM)* Create reports and perform real-time monitoring* Master tools for maintenance, backup, and disaster recovery* Implement advanced features, from SpeechView to SMS notificationThis IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Contents

Foreword xxIntroduction xxiChapter 1 Cisco Unity Connection Overview 1Introduction to Cisco Unity Connection 2Cisco Messaging Solutions 4Cisco Unity Express 5Cisco Unity 5Cisco Unity Connection 5Cisco Unified Messaging Gateway 6Planning for Voice Messaging 6Current Network Status and Design 7Current Users and Requirement 8Scalability 9Redundancy 10Feature Requirements 10Summary 11Case Study 12Chapter 2 Designing Voicemail Systems with Cisco Unity Connection 13Determining Server Sizing 14Understanding Codecs and Voicemail Storage 15G.711 Codec 16G.729 Codec 16G.722 Codec 16G.726 Codec 17iLBC 17PCM Linear Codec 17Transcoding in Cisco Unity Connection 17Users, Codecs, and Message Storage Considerations 20IMAP Clients and Voice Ports 21Determining Voicemail Port Requirements 22High-Availability and Redundancy 24Server Sizing and Platform Overlays 25Virtualization 26User Location, Geography, and Digital Networking 27Case Study: Voicemail Design 27Introduction to Integration 28Introduction to Voicemail Networking 28Intrasite Networking 29Introduction to Intersite Networking 32Intrasite Versus Intersite Networking 34Case Study: Voicemail Network Design 35Other Voicemail Networking Options 36Case Study: VPIM Voicemail Design 36Intersite Links and VPIM Networking 37Case Study: Multisite Voicemail Design 38Summary 40Chapter 3 Installing and Upgrading Cisco Unity Connection 43Cisco Unity Connection Installation Procedures 44Installing Cisco Unity Connection Software 45Pre-Installation Tasks 45Cisco Unity Connection Software Installation 47Installation Processes 47Basic Installation 48System Installer and Platform Checks 48Product Deployment Selection 50Platform Installation Wizard 52Basic Installation Dialogue 54Cisco Unity Connection Server Verification 71Cisco Unity Connection Login Verification 73Installation Log Files 76Active-Active Cluster Pair Configuration 76Publisher Installation 77Subscriber Installation 77Subscriber Server Installation 78Subscriber Software Installation 81First Node Configuration 81Subscriber Node Installation Dialogue 81First Node Access Configuration 83Active-Active Cluster Pair Verification 83Unattended Installation Using the Answer File 86Performing Software Updates 88Upgrade During Install 89Upgrade Using Cisco Unified OS Administration 91Upgrades from Unity and Unity Connection 1.2 92Virtual Installation Overview 92Open Virtual Machine Format (OVA) Extension 93Understanding Licensing in Cisco Unity Connection 94Top-Level Software License 95Server License 96User License 96HA License 96Speech Connect 96License Ordering Procedures 96Case Study 98Summary 99Chapter 4 Integrating Cisco Unity Connection 101Attributes of an Integration 103Integration with Cisco Unified CM Overview 104Integration with CME Overview 106Integration with PIMG and TIMG Overview 106Bandwidth Considerations Using PIMG and TIMG 109Understanding Multiple Integrations 109Messaging Deployment Models 110Single-Site Messaging 110Centralized Messaging 111Distributed Deployment Model 112Case Study: Messaging Deployment Design 113Cisco Unity Connection Integration 114Understanding Phone Systems, Port Groups, and Ports 114Integrating with Cisco Unified CM 116Cisco Unified CM Voicemail Configuration 116Cisco Unity Connection Integration Configurations 128Voicemail Integration Verification 135Voicemail Port Verification 135Voicemail Pilot and Profile Verification 136Integration Troubleshooting 136SIP Integrations with Cisco Unified CM 140SIP Trunk Configuration in Cisco Unified CM 140Cisco Unity Connection SIP Integration 144Integrating with Cisco Unified CM Express 145Cisco Unified CME Integration Configuration 145Integrating with Cisco PIMG/TIMG 151Call Flow and Routing Rules 152Understanding Direct and Forwarded Routing Rules 152Case Study: Cisco Unity Connection Integration with Legacy Systems 154Summary 155Chapter 5 Cisco Unity Connection Users and Contacts 157Introduction to Users and Contacts 158Understanding Users and Contacts 159Users Without Mailboxes 159User With Mailboxes 159Contacts 160Default Users 160Configuring Users 161Authentication Rules 162Schedules and Holidays 165Class of Service 169Templates 172Configuring Users 176Configuring Users Without Mailboxes 177Configuring Users With Mailboxes 179Roles 181Bulk Administration Tool 183LDAP Synchronization and Authentication 190Case Study: Four-Digit to Six-Digit Phone Number Conversion 199Administrative XML Integration with Cisco Unified CM 202Case Study: Importing Users 205Summary 208Chapter 6 Providing Users Access to Voice Messaging 211Voice-Message Features and Applications Overview 212Phone Access to Voice Messaging 213Transfer Rules 214Message Waiting Indicators 216Alternate Extensions 219Phone Menu Options 220Message Settings Options 223Web Application Access to Voice Messaging 226Personal Communications Assistant 226Using Really Simple Syndication (RSS) Feeds for Voice Messaging 233Phone View and Visual Voicemail 238Mobility and Unified Communications 250Case Study: Mobility 252Summary 252Chapter 7 Understanding User Features and Applications 255Understanding User Features 256Message Storage Settings and Administration 256System Configuration Directory 258Mailbox Store 258Mailbox Stores Membership 263Voice-Message Directory 267Creating Users in a Mailbox Stores 268Message Aging Policy 268Aging Alert Text 273Message Recording Expiration 275Mailbox Quotas 276Case Study: Message Aging and Archiving 279Greetings and Caller Input 280Greetings 280Caller Input 287Case Study: Alternate Greetings 290Post-Greeting Recordings 290Message Notification 292Alternative Extension Features and Restriction Tables 296Distribution Lists: System and Private 300System Distribution Lists 300Case Study: Configuring System Distribution List Access Lists 306Private Distribution Lists 308External Service Accounts 311Unified Messaging Service 313Using ViewMail for Outlook with Single Inbox 314Configuring Single Inbox 314User Configuration for Single Inbox 315SMTP Proxy Addresses 316Summary 317Chapter 8 Understanding Call Handlers and System Features 319Call Handler Components 320Understanding System Call Handlers 321Default System Call Handlers 321Configuring Call Handlers 322Transfer Rules 325Greetings 325Caller Input 328Post Greeting Recordings 329Message Settings 330Call Handler Owners 331Configuring New Call Handlers 332Call Handler Templates 333Understanding Directory Handlers 334Understanding Interview Handlers 335Configuring Interview Handlers 337Building an Audiotext Application 339Audiotext Application Design 339Cisco Unity Connection Dial Plan Components 341Partitions 341Search Spaces 342Case Study: Configuring The Dial Plan 344Configuring Partitions 345Configuring Search Spaces 346Assigning Partitions to Search Spaces 346Applying Partitions and Search Spaces 348Changing the Default Search Space and Partition 350Removing Search Spaces and Partitions 350Case Study: Troubleshooting Dial Plan Issues 354Case Study: Configuring The Greeting Administrator 356Summary 358Chapter 9 Understanding Cisco Unity Connection Networking 359Simple Mail Transfer Protocol 360Cisco Unity Connection Networking 361Locations, Sites, and Intrasite Links 362Intersite Links and Cisco Voicemail Organization 363Preparations for Networking Cisco Unity Connection Servers 365Review the Current Network Design and Software 365Ensure Connectivity Between Locations 365Configure Display Names and SMTP Domains 365Case Study: Configuring Display Names 367Changing the SMTP Domain 367Case Study: Configuring SMTP Domains 369Cluster Management 371Review the Naming Conventions of System Objects 373Case Study: Managing Distribution Lists 375Configuring Intrasite Links 377Automatic Versus Manual 377Networking Verification 385Case Study: Performing Post-Networking Tasks (Dial Plan) 392Voice Network Map 393SMTP Smart Host Function and Configuration 397Configuring Intersite Links 399Interlocation Options and Features 401Cross-Server Sign-In 403Cross-Server Transfer 405Cross-Server Live Reply 405Cross-Server Feature Configuration 406Case Study: Configuring Cross-Server Features 408Configuring Users for Live Reply 410Transfer Using Phone System Trunks 411Other Post-Networking Considerations 414Summary 415Chapter 10 Implementing Voice Profile for Internet Mail (VPIM) 417Voice Profile for Internet Mail 418Preparing for Configuring VPIM Networking 419License Considerations 419Determine the Number Scheme for Dial IDs 419Determine the Dial Plan 419VPIM Contact Creation 420Blind Addressing 420Distribution List Considerations 420Domain Name Considerations 421SMTP Smart Host and DNS Considerations 421Networking and Connectivity Considerations 421Configuring VPIM in Cisco Unity Connection 421Case Study: Controlling Directory Synchronization 422Configuring the SMTP Domain Name 422Verify VPIM Licenses 425Configuring VPIM Locations 425Creating VPIM Contacts 429Automatic Directory Updates 431Automatic Directory Update Options 433Case Study: Directory Updates and Blind Addressing 433Blind Addressing Using Cisco Unity Connection Inbox 434Automatically Create Contacts 435Automatically Delete Contacts 437VPIM Features 440Case Study: VPIM Features 440Summary 444Chapter 11 Using Cisco Unity Connection Tools and Reports 445Cisco Unity Connection Tools 446Using the Real-Time Monitoring Tool 447Accessing RTMT 447System Summary 449Server-CPU and Memory 451Server-Process 451Server-Disk Usage 451Critical Services 453Cisco Unified Serviceability 456Cisco Unity Connection Services-RTMT-Critical Services 457Cisco Unity Connection Serviceability 459Case Study 460Performance 460Tools 468Cisco Object Backup and Restore Application Suite (COBRAS) 472Cisco Unity Connection Migrate Utilities 477Cisco Unity Connection Task Management Tool 478Understanding Reports 479Summary 484Chapter 12 Maintaining Cisco Unity Connection 487Disaster Recovery System 488Certificate Management Overview 489Performing a Backup 490Backup Device Configuration 492Backup Components 494Case Study: Backing Up Mailbox Stores 496Manual Backup 497Backup Scheduler 499Performing a Restore 501Using the Restore Wizard 501Warm Standby Server 503Cluster Management 506Overview of Survivable Remote Site Voicemail 508Cisco Voice Technology Group Subscription Tool 509Cisco Unity Connection Tools Online 509Configuring Simple Network Management Protocol 509Summary 512Chapter 13 Advanced Features in Cisco Unity Connection 513Fax Integration 514Preparation for Fax Integration 515Faxable Document Types and Fax Reports 515Configuring Cisco Unity Connection Fax Integration 516Cisco Unity Connection User Account Fax Configuration 518Fax Integration Testing and Verification 520Gateway Configuration for Voice and Fax Integration 520SpeechView 522SpeechView Configuration 522SpeechView Licensing 523Smart Host Configuration for SpeechView 524Access List Configuration the Email Server for SpeechView 525Preparation for SpeechView Configuration 525SpeechView Configuration in Cisco Unity Connection Administration 525User Configuration for SpeechView 527Configuring Notification 529Configuring SMTP and SMS Notification 529Summary 533Chapter 14 Troubleshooting Cisco Unity Connection: Case Studies 535Basic Troubleshooting Techniques 536Stay the Course 537Assess the Situation 537Develop the Plan and Strategy 538Use Good Troubleshooting Procedures 538Provide Reporting, Resolution, Documentation, and Lessons Learned 539Troubleshooting MWI Issues 539Scenario 539Resolution 540Troubleshooting Call Transfer Rules 542Scenario 542Resolution 543Troubleshooting Partitions and Search Scopes 545Scenario 545Resolution 545Troubleshooting Dial Plan Issues in Digital Networks 547Scenario 547Resolution 547Troubleshooting Access to Features 549Scenario 549Resolution 549Troubleshooting Audiotext Applications 550Scenario 550Resolution 550Troubleshooting Digital Networking Issues 552Scenario 552Resolution 552Troubleshooting VPIM Networking Issues 555Scenario 555Resolution 555Summary 556Index 557