総合的品質管理の原理（第３版） Principles of Total Quality （3RD）

総合的品質管理の原理（第３版）<br>Principles of Total Quality （3RD）

個数：

総合的品質管理の原理（第３版）
Principles of Total Quality （3RD）

Omachonu, Vincent K./ Ross, Joel E.

ウェブストア価格 ¥35,819（本体¥32,563）
CRC Press Inc（2004/05発売）
外貨定価 US$ 160.00
ポイント 325pt

オンデマンド(OD/POD)版です。キャンセルは承れません。

【入荷遅延について】
世界情勢の影響により、海外からお取り寄せとなる洋書・洋古書の入荷が、表示している標準的な納期よりも遅延する場合がございます。
おそれいりますが、あらかじめご了承くださいますようお願い申し上げます。

◆画像の表紙や帯等は実物とは異なる場合があります。

◆ウェブストアでの洋書販売価格は、弊社店舗等での販売価格とは異なります。
また、洋書販売価格は、ご注文確定時点での日本円価格となります。
ご注文確定後に、同じ洋書の販売価格が変動しても、それは反映されません。

製本 Hardcover:ハードカバー版／ページ数 512 p.
言語 ENG
商品コード 9781574443264
DDC分類 658.4013

基本説明

New topics include Six Sigma, healthcare applications, quality function deployment, process capability studies, and basic concepts in systems reliability.

Full Description

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

MANAGEMENT OF TOTAL QUALITY. Total quality management and the revival of quality in the United States. Leadership. Information and analysis. Strategic quality planning. Human resources development and quality management. Management of process quality. Customer focus and satisfaction. Benchmarking. Organizing for total quality management. Quality and productivity.. PROCESSES AND QUALITY TOOLS. The cost of quality. The concept of a process. Understanding data. The seven basic quality control tools. Control charts for variables. Control charts for attributes. When to use different control charts. Quality improvement stories. Quality function deployment. CRITERIA FOR QUALITY PROGRAMS. ISO 9000. The Baldrige Award. European Union directives. QS-9000. ISO 14000. ISO 9000: A practical step-by-step approach. Process capability. Introduction to reliability. Introduction to Six Sigma. Healthcare service excellence.