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Full Description
Now in Paperback!
Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:
Identify strengths, weaknesses, opportunities, and threats
Design data collection strategies
Link the scorecard to other systems in an organization
Develop a performance index
Avoid the top 10 measurement mistakes
In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.
Contents
Introduction, PART 1. Developing Operational Metrics and Plans, 1. Mission: Figuring Out Who You Are, 2. Values: Defining What You Stand For, 3. Metrics: Selecting the Right Operational Performance Measure, 4. Targets: Setting Goals and Objectives to Track Progress, PART 2. Developing Strategic Metrics and Plans, 5. Gauges: Developing a Performance Index, 6. Vision: Deciding What You Want to Become, 7. Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats, 8. Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors, 9. Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors, 10. Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets, PART 3. Implementing the Scorecard, 11. Instrumentation: Designing Data-Collection Strategies, 12. Dashboard Design: Systems for Communicating Performance Data, 13. Integration: Linking Your Scorecard to Other Organizational Systems, 14. Planning: Developing a Project Plan for a Balanced Scorecard Initiative, APPENDICES, References, Index.
