バランスド・スコアカードを超えて Beyond the Balanced Scorecard : Improving Business Intelligence with Analytics

バランスド・スコアカードを超えて<br>Beyond the Balanced Scorecard : Improving Business Intelligence with Analytics

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バランスド・スコアカードを超えて
Beyond the Balanced Scorecard : Improving Business Intelligence with Analytics

Brown, Mark Graham

ウェブストア価格 ¥9,583（本体¥8,712）
Productivity Press（2007/01発売）
外貨定価 US$ 45.99
ポイント 87pt

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製本 Hardcover:ハードカバー版／ページ数 252 p.
言語 ENG
商品コード 9781563273469
DDC分類 658.4013

基本説明

This book will show you how to construct a performance index, with examples of various aspects of performance that are difficult to measure.

Full Description

Improve the "Health" of Your Organization by Using the Right Metrics!The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

Relationships with Customers
Employee Satisfaction
External Business Environment
Supplier/Vendor performance
Strategy and Financials
This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Introduction Chapter 1: Beyond First-Generation Balanced Scorecards Chapter 2: Analytics: A New Way of Tracking Organizational Performance Chapter 3: The Analytics-Based Scorecard: Adding More Business Intelligence to Your Metrics Chapter 4: Customer Relationship Analytics: Meaningful Metrics that Predict Loyalty Chapter 5: External Analytics: Quantifying Factors that Can Make or Break Your Business Chapter 6: People Analytics: Measuring Your Most Important Asset Chapter 7: Operational Analytics: Key Internal Metrics of Quality, Productivity, Timeliness, and Innovation Chapter 8: Strategic and Financial Metrics: Measuring What Really Matters Chapter 9: Beyond the Balanced Scorecard: From Performance Measurement to Performance Management Final Thoughts Appendices