シックスシグマのツール集<br>Six Sigma Tool Navigator : The Master Guide for Teams (PAP/CDR)

シックスシグマのツール集
Six Sigma Tool Navigator : The Master Guide for Teams (PAP/CDR)

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 640 p.
  • 言語 ENG
  • 商品コード 9781563272950
  • DDC分類 658.4013

基本説明

Highlights include: over 70 tool string flowcharts; more than 100 illustrated tools including tables, matrices, networks, and diagrams; a Six Sigma tools cross reference section; and more.

Full Description


Six Sigma Tool Navigator is the only lean resource that provides a complete compendium of tools for teams engaged in Six Sigma improvement activities. In addition, it offers actual tools, definitions, and techniques you need to move your organization closer to producing minimal defects. Six Sigma Tool Navigator includes a complete collection of the latest improvement techniques and Six Sigma tool strings. The tool strings allow Six Sigma teams to combine Six Sigma tools to accomplish a particular outcome. Six Sigma Tool Navigator goes beyond mere definitions - it acts as a true navigator, classifying each tool by process application, description of various applications of the tool, possible links to "before and after" tools, and problem-solving phases most applicable for the tool. And all of this information and guidance is provided in an easy-to-use format. Six Sigma Tool Navigator will enhance your team facilitation skills and assist you at every step in your diverse problem solving and process-improvement efforts.

Table of Contents

Publisher's Message                                xiii
Preface xv
Acknowledgments xix
Introduction xxi
Six Sigma Tool-Strings
Six Sigma Basics: Techniques and 1 (22)
Considerations
Six Sigma Tools: Tool-Strings Examples 23 (3)
222 Tools in Flowchart Cross-Reference 26 (7)
65 Tool-Strings Flowchart Examples 33
Tool Navigator
(IG) 5W2H Method 1 (2)
(IG) 6-3-5 Method 3 (3)
(AT) Action and Effect Diagram (AED) 6 (2)
(PP) Action Plan 8 (3)
(AT) Activity Analysis 11 (3)
(DC) Activity Cost Matrix 14 (3)
(PP) Activity Network Diagram 17 (3)
(IG) Affinity Diagram 20 (3)
(IG) Analogy and Metaphor 23 (3)
(AT) Analysis of Variance 26 (5)
(IG) Attribute Listing 31 (2)
(PP) Audience Analysis 33 (2)
(DM) Balance Sheet 35 (2)
(AT) Bar Chart 37 (2)
(CI) Barriers-and-Aids Analysis 39 (2)
(PP) Basili Data Collection Method 41 (3)
(DC) Benchmarking 44 (3)
(AT) Block Diagram 47 (3)
(AT) Box Plot 50 (3)
(IG) Brainstorming 53 (2)
(IG) Brainwriting Pool 55 (3)
(AT) Breakdown Tree 58 (3)
(TB) Buzz Group 61 (2)
(DC) Case Study 63 (3)
(AT) Cause and Effect Diagram (CED) 66 (2)
(AT) Cause and Effect Diagram Adding Cards 68 (3)
(CEDAC)
(IG) Checkerboard Method 71 (3)
(IG) Checklist 74 (2)
(DC) Checksheet 76 (2)
(IG) Circle of Opportunity 78 (3)
(DC) Circle Response 81 (2)
(TB) Circles of Influence 83 (3)
(DC) Circles of Knowledge 86 (3)
(IG) Circumrelation 89 (3)
(ES) Cluster Analysis 92 (3)
(ES) Comparison Matrix 95 (3)
(AT) Competency Gap Assessment 98 (3)
(DC) Conjoint Analysis 101 (2)
(DM) Consensus Decision Making 103 (2)
(AT) Control Chart - c (Attribute) 105 (4)
(AT) Control Chart - p (Attribute) 109 (4)
(AT) Control Chart - X-R (Variable) 113 (4)
(DM) Correlation Analysis 117 (4)
(AT) Cost of Quality 121 (3)
(ES) Cost-Benefit Analysis 124 (2)
(PP) Countermeasures Matrix 126 (2)
(IG) Crawford Slip Method 128 (3)
(ES) Creativity Assessment 131 (3)
(ES) Criteria Filtering 134 (2)
(IG) Critical Dialogue 136 (3)
(DC) Critical Incident 139 (2)
(AT) Customer Acquisition-Defection Matrix 141 (3)
(DC) Customer Needs Table 144 (2)
(AT) Customer Satisfaction Analysis (CSA) 146 (3)
(DC) Customer-First-Questions (CFQ) 149 (3)
(AT) Cycle Time Flowchart 152 (4)
(DC) Data Collection Strategy 156 (2)
(DM) Decision Process Flowchart 158 (2)
(DM) Decision Tree Diagram 160 (4)
(DC) Defect Map 164 (2)
(ES) Delphi Method 166 (3)
(CI) Deming PDSA Cycle 169 (2)
(AT) Demographic Analysis 171 (3)
(ES) Dendrogram 174 (2)
(PP) Deployment Chart (Down-Across) 176 (3)
(PP) Descriptive Statistics 179 (4)
(PP) Different Point of View 183 (3)
(PP) Dimensions Cube 186 (3)
(AT) Dot Diagram 189 (2)
(IG) Double Reversal 191 (3)
(CI) Events Log 194 (2)
(CI) Facility Layout Diagram 196 (3)
(ES) Factor Analysis 199 (3)
(CI) Failure Mode Effect Analysis (FMEA) 202 (3)
(AT) Fault Tree Analysis (FTA) 205 (3)
(TB) Fishbowls 208 (3)
(AT) Five Whys 211 (2)
(DC) Focus Group 213 (3)
(CI) Fog Index 216 (2)
(CI) Force Field Analysis (FFA) 218 (3)
(IG) Forced Association 221 (2)
(DM) Forced Choice 223 (2)
(AT) Frequency Distribution (FD) 225 (3)
(IG) Fresh Eye 228 (2)
(AT) Functional Map 230 (3)
(AT) Futures Wheel 233 (3)
(PP) Gantt Chart 236 (3)
(CI) Gap Analysis 239 (2)
(PP) Gozinto Chart 241 (2)
(AT) Histogram 243 (3)
(ES) House of Quality 246 (4)
(DM) Hypothesis Testing (Chi-Square) 250 (4)
(ES) Idea Advocate 254 (2)
(IG) Idea Borrowing 256 (3)
(IG) Idea Grid 259 (3)
(DM) Importance Weighting 262 (3)
(PP) Influence Diagram 265 (2)
(DC) Information Needs Analysis 267 (3)
(AT) Interrelationship Digraph (I.D.) 270 (3)
(DC) Interview Technique 273 (3)
(AT) Line Chart 276 (2)
(ES) Linking Diagram 278 (2)
(CI) Major Program Status 280 (3)
(AT) Markov Analysis 283 (3)
(ES) Matrix Data Analysis 286 (2)
(PP) Matrix Diagram 288 (3)
(ES) Measurement Matrix 291 (3)
(IG) Mental Imaging 294 (2)
(PP) Milestones Chart 296 (2)
(IG) Mind Flow 298 (3)
(CI) Monthly Assessment Schedule 301 (3)
(IG) Morphological Analysis 304 (3)
(DC) Multiple Rating Matrix 307 (2)
(AT) Multivariable Chart 309 (2)
(DM) Multivoting 311 (3)
(AT) Needs Analysis 314 (2)
(IG) Nominal Group Technique (NGT) 316 (3)
(ES) Nominal Prioritization 319 (3)
(AT) Normal Probability Distribution 322 (4)
(ES) Numerical Prioritization 326 (3)
(CI) Objectives Matrix (OMAX) 329 (3)
(DC) Observation 332 (3)
(ES) Opportunity Analysis 335 (2)
(PP) Organization Chart 337 (2)
(TB) Organization Mapping 339 (3)
(CI) Organization Readiness Chart 342 (2)
(TB) Pair Matching Overlay 344 (3)
(ES) Paired Comparison 347 (3)
(AT) Panel Debate 350 (2)
(AT) Pareto Chart 352 (3)
(IG) Phillips 66 355 (2)
(PP) Pictograph 357 (2)
(AT) Pie Chart 359 (2)
(IG) Pin Cards Technique 361 (3)
(DM) Point-Scoring Evaluation 364 (2)
(AT) Polygon 366 (3)
(AT) Polygon Overlay 369 (3)
(CI) Potential Problem Analysis (PPA) 372 (3)
(PP) Presentation 375 (2)
(ES) Prioritization Matrix---Analytical 377 (5)
(ES) Prioritization Matrix---Combination 382 (3)
(ES) Prioritization Matrix---Consensus 385 (3)
(AT) Problem Analysis 388 (3)
(ES) Problem Selection Matrix 391 (2)
(PP) Problem Specification 393 (3)
(AT) Process Analysis 396 (3)
(AT) Process Capability Ratios 399 (4)
(PP) Process Decision Program Chart (PDPC) 403 (3)
(AT) Process Flowchart 406 (4)
(CI) Process Mapping 410 (4)
(CI) Process Selection Matrix 414 (2)
(PP) Program Evaluation and Review 416 (3)
Technique (PERT)
(PP) Project Planning Log 419 (2)
(ES) Project Prioritization Matrix 421 (3)
(CI) Quality Chart 424 (2)
(DC) Questionnaires 426 (5)
(AT) Radar Chart 431 (2)
(DC) Random Numbers Generator 433 (3)
(ES) Ranking Matrix 436 (2)
(ES) Rating Matrix 438 (2)
(TB) Relationship Map 440 (3)
(PP) Resource Histogram 443 (3)
(PP) Resource Requirements Matrix 446 (2)
(DC) Response Data Encoding Form 448 (4)
(DC) Response Matrix Analysis 452 (3)
(CI) Responsibility Matrix 455 (2)
(ES) Reverse Brainstorming 457 (2)
(AT) Risk Space Analysis 459 (3)
(CI) Rotating Roles 462 (3)
(IG) Round Robin Brainstorming 465 (3)
(AT) Run Chart 468 (3)
(AT) Run-It-By 471 (3)
(DC) Sampling Method 474 (3)
(AT) SCAMPER 477 (2)
(AT) Scatter Diagram 479 (3)
(CI) Scenario Writing 482 (2)
(ES) Selection Matrix 484 (2)
(ES) Selection Window 486 (2)
(IG) Semantic Intuition 488 (2)
(CI) Shewhart PDCA Cycle 490 (2)
(AT) Snake Chart 492 (2)
(TB) Sociogram 494 (3)
(ES) Solution Matrix 497 (2)
(AT) Standard Deviation 499 (3)
(DC) Starbursting 502 (3)
(AT) Stem-and-Leaf Display 505 (2)
(ES) Sticking Dots 507 (2)
(IG) Stimulus Analysis 509 (3)
(PP) Storyboarding 512 (4)
(AT) Stratification 516 (2)
(AT) Stratum Chart 518 (2)
(DC) Surveying 520 (3)
(PP) SWOT Analysis 523 (3)
(AT) Symbolic Flowchart 526 (3)
(AT) Systems Analysis Diagram 529 (2)
(AT) Task Analysis 531 (3)
(TB) Team Meeting Evaluation 534 (3)
(TB) Team Mirror 537 (3)
(TB) Team Process Assessment 540 (2)
(AT) Thematic Content Analysis 542 (2)
(CI) Time Study Sheet 544 (2)
(AT) Timeline Chart 546 (2)
(PP) Top-Down Flowchart 548 (3)
(PP) Tree Diagram 551 (3)
(AT) Trend Analysis 554 (3)
(ES) Triple Ranking 557 (3)
(AT) Truth Table 560 (4)
(DC) Two-Dimensional Survey Grid 564 (3)
(AT) Two-Directional Bar Chart 567 (2)
(AT) Value Analysis 569 (3)
(AT) Value/Non-value-Added Cycle Time Chart 572 (3)
(AT) Variance Analysis 575 (4)
(ES) Venn Diagram 579 (2)
(DM) Weighted Voting 581 (2)
(AT) What-If Analysis 583 (2)
(PP) Why/How Charting 585 (3)
(IG) Wildest Idea Technique 588 (2)
(AT) Window Analysis 590 (3)
(AT) Wishful Thinking 593 (2)
(PP) Work Breakdown Structure (WBS) 595 (3)
(CI) Work Flow Analysis (WFA) 598 (3)
(AT) Yield Chart 601 (4)
Appendix---Statistical Tables 605 (18)
Table A: Proportions of Area Under the 605 (4)
Normal Curve
Table B: Critical Values for the 609 (2)
Distribution of t (Student's t)
Table C: Critical Values for the 611 (8)
Distribution of F
Table D: Critical Values for the 619 (2)
Distribution of Chi-Square (x2)
Table E: Critical Values for the 621 (2)
Pearson's Product-Moment Correlation
Coefficient (r)
Abbreviated Bibliography 623 (6)
About the Author 629 (2)
Cross-Reference Index 631 (4)
Process Category Index 635 (3)
Six Sigma DFSS and PFSS Tools Listing 638