Full Description
Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas.
Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to:
Understand the mission and role of the library in its communityBe familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issuesKnow the responsibility and relationships among library departmentsPractice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies.Understand how libraries are governed and funded within their organizations or government structuresRealize the value of cooperation to enhance servicesPractice quality customer serviceCommunicate and promote the library's values and servicesRecognize and respond to diversity in user needs
Contents
Contents:
List of Illustrations
Preface
Acknowledgements
PART I MATERIALS
1Library Services Today: An Overview
2Acquisitions, Collection Development and Classification
3Special Collections and Non-Book Materials
4Circulation Services
5Reference Services, Reader's Advisory and Reserves
6Resource Sharing
PART II CUSTOMER SERVICE
721st Century Library Customer Service: An Overview
8Customer Service to Youth
9Customer Service to Older Adults
10Customer Service to Patrons with Special Needs
11Customer Service to Challenging Patrons
12 Library Programming and Public Relations
PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT
13Intellectual Freedom and Censorship: An Overview
14The Freedom to Read
15Children and Intellectual Freedom
Glossary
List of Permissions
Index
