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Full Description
Connect and integrate your commercial channels with SAP Hybris Commerce. Learn to handle content, catalogs, and orders, configure essential components, and perform support and service tasks with step-by-step instructions. Get more from your implementation by improving your customer-facing search functionality and tweaking language and currency settings. Finally, integrate SAP Hybris Commerce with your backend system and see how successful organizations apply best practices. With this book, you will be able to: Implement SAP Hybris Commerce as your e-commerce platform. Manage orders, content and catalogs, customer experience, and more. Integrate SAP Hybris Commerce with your backend system and other CRM applications.
Contents
Foreword
Preface
Target Audience
Structure of This Book
Acknowledgments
Introduction
The Commerce Market
The SAP Commerce Story
Summary
Getting Started with SAP Commerce
Before You Begin
Running Your Project
Building Your Team
Operating in the Cloud
Upgrade Projects
Summary
Commerce Management
Sales Organization
Cart Management
Product Recommendation
Wishlists and Checkout
Promotions
SAP Commerce Accelerator Storefronts
Summary
Product Content and Catalog Management
Product Catalog Management
Product Cockpit
Configurable Products
Bundling
SAP Digital Asset Management
Summary
Customer Experience Management
Page Templates for All Channels
Web Content Management System
SmartEdit
Personalization
Context-Driven Services
Summary
Order Management
Sales Organization
Quotation Management
Capturing an Order
Distributed Order Management
Order Orchestration
Fulfillment Execution
Order Lifecycle
Summary
Support and Service
Backoffice Customer Service Cockpit
Assisted Service Module
Self-Service
Summary
Search and Navigation
Overview
Configuring Solr Search
Boost and Bury
Commerce Search and Adaptive Search
Solr and PCM in Backoffice
Indexing Nonproduct Content
Summary
Cross-Module Topics
Users, User Groups, and Permissions
Internationalization and Localization
Search Engine Optimization
Summary
SAP Commerce Platform
Architecture
Data Model
Import and Export
Workflow
Security
Summary
Integration
Basics
Master Data Management
Order Management Scenarios
Price Calculation in an Integrated SAP Landscape
Integration with SAP Marketing Cloud
Integration with SAP Sales Cloud and SAP Service Cloud
Integration with SAP Subscription Billing
Integration with SAP Customer Engagement Center
Integration with the SAP Digital Payments Add-On
Integration with SAP Jam Communities
Integration Strategy and Technology
Summary
Cloud Portal
Getting Started
SAP Commerce Cloud Operations
Infrastructure Services
Security
Support
Summary
The Authors
Index
