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Full Description
This book provides guidelines for understanding the underlying causes of successful and unsuccessful crisis management. The book will help decision makers to identify organizational-behavior threats and opportunities that can help their organization endure and rebound. The book includes case studies and examples from a variety of businesses, including Firestone, Mattel, Fisher-Price, Morgan Stanley, and healthcare organizations recently in the news for exposure of confidential patient records. The book includes forms, templates, and checklists.
Contents
IntroductionOrganization in CrisisThe Cultural Dimension Elements of Organizational CultureSET Culture and Risk ManagementCrisis ManagementDecision Making in CrisisLeadership in CrisisToward More Effective Crisis Management



