Full Description
Saying it Right deals with the techniques and processes necessary to transmit and understand messages from people inside and outside of organizations. It looks at problems that can impede communication and outlines methods for understanding others. Important in this understanding are how people perceive the world, what they need to motivate them, what channels they prefer, and the predictable patterns of distress they exhibit when they do not get their needs met positively.
Contents
Dedication
List of Tables
List of Figures
Foreword - Dr. Taibi Kahler
Preface
Acknowledgments
Section I. RAW MATERIALS: LEADERSHIP CONCEPTS
Chapter 1: THE BEGINNING STAGE
Chapter 2: CHAOS: THE WRINKLING OF ORDER AND LOGIC
Chapter 3: THE START OF COMMUNICATION
Chapter 4: COMMUNICATION BLUEPRINTS: DIFFERENT TOOLS FOR DIFFERENT BUILDERS
Section II.BUILDING BLOCKS: PURE EDUCATOR PERSONALITIES
Chapter 5: PURE HARMONIZER: BARBARA
Chapter 6: PURE THINKER: ALFRED
Chapter 7: PURE PERSISTER: MATTHEW
Chapter 8: PURE IMAGINER: DOROTHY
Chapter 9: PURE REBEL: ANGIE
Chapter 10: PURE PROMOTER: DOUG
Section III. PUTTING THINGS TOGETHER: BUILDING EFFECTIVE COMMUNICATION SKILLS
Chapter 11: DEALING WITH CONFLICT
Chapter 12: SOLVING PROBLEM COOPERATIVELY: A BLUEPRINT FOR SUCCESS
Chapter 13: Changing Leadership Behavior
EPILOGUE: Installing the Capstones
