Full Description
Community colleges were established to provide an accessible, affordable education and have largely met this charge. Access without success, however, does not benefit the student and traditional planning, operational and financial management, and infinite enrollment growth strategies have not produced positive student outcomes. The Great Recession, disinvestment in higher education, and increasing costs and competition have further exacerbated the inability to deliver better results. Community colleges need an operational framework structured for student success. The community college needs a redesigned business model.
This publication breaks new ground by introducing the community college business model (CCBM), an intentionally designed operational management approach that provides a comprehensive approach to understanding students and meeting student needs by providing an exceptional educational experience. Supported by a fiscal management that targets finances to support student learning and success, the model guides the reader through the growth, development, and leveraging of the resources (human, physical, and intellectual) necessary for delivering a successful educational journey. The CCBM is designed to restructure community colleges for delivery of a student value proposition built on learning and success. The philosophical underpinning of the book is that student success is the ultimate measure of organizational effectiveness.
Contents
Table of Contents
List of Figures
List of Tables
Foreword
Russell D. Lowery-Hart
Preface
Section I: Building the Case for a Community College Business Model
Chapter 1: Introducing the Community College Business Model
Chapter 2: The Increasingly Dynamic Higher Education Industry
Chapter 3: Operational Management in a Community College Business Model
Section II: Creating the Conditions for a New Community College Business Model
Chapter 4: Organizational Culture, Organizational Change, and the Business Model
Chapter 5: Administration, Governance, and Leadership
Section III: Exploring the Community College Business Model
Chapter 6: The Student Value Proposition
Chapter 7: Managing Key Resources
Chapter 8: Delivering the Product
Chapter 9: The Profit Formula
Conclusion
Acknowledgments
Bibliography
Index
About the Author
