Full Description
Librarians will learn communication skills that help them develop as leaders, build community, and advocate for their libraries.
Librarians understand the importance of making the value of the library known to stakeholders. In this informative and conversational book, Hilda K. Weisburg gradually builds librarians' communication skills, which are intrinsic to the success of library programs and services. Being able to effectively communicate as a sender and receiver of messages is a vital leadership skill, and librarians must master all the multi-faceted ways people exchange information in order to grow as leaders.
Throughout the book, librarians will learn communication basics and the obstacles that interfere with successful communication. The chapters in part one detail the three components of communication; part two prepares librarians to cope with difficult communications; and part three gives librarians further techniques to ensure their messages are cohesive and strategic as they reach out to stakeholders.
The book's goal is for librarians to feel confident about using their newly learned communication skills for advocacy. As their value to the library community grows, they will be able to strategically use the relationships their communications have built to create positive change.
Contents
Foreword by Kathy Carroll
Introduction
Part I The Art of Communication
ONE Mastering the Basics
TWO Communication Fundamentals
THREE Your Audience
FOUR The Silent Messages You Send
Part II Taking Communication to the Next Level
FIVE Bias in Communication
SIX The Role of Emotions
SEVEN Difficult Communications
EIGHT Making Your Presence Known
Part III Mastering Communication
NINE What Leaders Know
TEN What Leaders Do
ELEVEN Successful Advocacy
TWELVE What Else?
Index
