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Contents
Part I Precis Chapter 1: Avoiding Hara-Kiri Chapter 2: A $54 Billion Reputation Part II Profit and Loss Chapter 3: Customers Chapter 4: Employees Chapter 5: Suppliers Chapter 6: Creditors Part III Controls Chapter 7: Equity Investors Chapter 8: Boards of Directors Chapter 9: Analysts Chapter 10: Regulators Part IV Perspectives Chapter 11: Cultural Context Chapter 12: Metrics Chapter 13: Consider These Index



