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基本説明
A compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in operations management.
Full Description
The Handbook of Metrics for Research in Operations Management is a compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in Operations Management. Such surveys can be sent to manufacturing or service managers to collect empirical data on their operations for research purposes. The metrics can be used to measure constructs such as Total Quality Management, Just-In-Time manufacturing, Operations Strategy, Technology Management, Supply Chain Management, performance of operations and related concepts.
Key Features
Employs a systematic summary of 1803 multi-item, measurement scales, and objective metrics: Derived from 230 published articles, comprehensive summaries for each scale are available in one source.
Cross-classifies measurement scales in two ways: Each scale is classified by categories that are based on OM research topics accepted by major OM journals and by first author names.
Provides a discussion of objective measures used in OM research: Illustrative items and examples from 5 questionnaires are given.
Increases the efficiency and potential rigor of the researcher's efforts: Discussion and selected bibliography on key issues for careful construction of new items encourage further development and refinement of psychometrically sound OM metrics.
Intended Audience
This Handbook is an essential, time-saving resource for virtually all operations, supply chain, and technology scholars and practitioners interested in empirical research. A vital addition to all academic libraries, it is intended to serve as a basic reference and guide for construction of surveys and other structured data collection on OM topics.
Contents
Preface
Chapter 1: Introduction
The Purpose of the Book
Coverage and Scope
Caveats and Cautions
Organization of the Book
Selected Bibliography of Methods for Scale Development
Chapter 2: Classification of Scales
Chapter 3: Objective Measures of Operations
Introduction
Industry Week Best Plants Study
Global Manufacturing Research Group Study
High Performance Manufacturing Study
Vision in Manufacturing Survey
Retail Banking Futures Study
Appendix 3-1 to 3-5: Survey Instruments/Selected Items
Chapter 4: List of Scale Summaries (alphabetic by first author)
Authors A-B
Authors C-D
Authors E-G
Authors H-J
Authors K-M
Authors N-R
Authors S-T
Authors V-Z
Appendices:
A1: Classification of Scales
A2: Index for Scale Names
A3: List of papers summarized
Index
