基本説明
Defines the growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique.
Full Description
Recent research shows that between 25-85% of conlfict disputants referred to mediation choose not to participate (i.e., they resist wanting to meet face-to-face). In the field of conflict resolution, conflict coaching is the only process that has emerged which allows resolution methods to work on a one-on-one basis. Conflict Coaching: Conflict Resolution Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to get custom solutions for handling important interpersonal communication.Rooted in research and theory, the text is organized into three sections, Introducing Conflict Coaching, Conducting Conflict Coaching, and Integrating Conflict Coaching, and offers a practical model for coaching. It is a useful volume for students and practicioners in a range of academic disciplines including communication, business, education, law, psychology, sociology, and social work.
Contents
I. Introducing Conflict Coaching1. Conflict Coaching: Conflict Management Strategies and Skills for the IndividualA General Definition of Conflict CoachingSources of Development: An Overview of "Conflict" and "Coaching" inLikely Drivers of Continued Development for Conflict CoachingConflict Coaching PrinciplesMajor Reasons for the Conflict Resolution Field to Develop Conflict Coaching2. The Comprehensive Conflict Coaching ModelAn Overview of Coaching ModelsThe Comprehensive Conflict Coaching (CCC) ModelII. Conducting Conflict Coaching3. Stage One - Discovering the StoryNarrative TheoryNarrative Theory Applied to Conflict ManagementDiscovering the StoryGeneral Principles for Discovering the StorySpecific Approaches for Discovering the Story4. Stage Two - The Identity PerspectiveIdentity in Relation to Emotion and PowerOverview of Research and Theory on IdentityA Model of Identity in Interpersonal Conflict in the Workplace'Facework' as the Primary Means of Managing IdentityGeneral Principles for Identity Work with Conflict Coaching ClientsSpecific Approaches for Identity Work with Conflict Coaching Clients5. The Emotion PerspectiveIntroduction to EmotionTheories of EmotionEmotional CompetenceGeneral Principles for Emotion Work with Conflict Coaching ClientsSpecific Approaches for Emotion Work with Conflict Coaching Clients6. Stage Two - The Power PerspectivePower in Relation to Identity and EmotionOverview of Research and Theory on PowerSources of Client Power in ConflictPower Patterns in Conflict InteractionPower Strategies and TacticsPower and CultureWorking with Clients Who Feel and/or Act DisempoweredGeneral Principles for Power Work with Conflict Coaching ClientsSpecific Approaches for Power Work with Conflict Coaching Clients7. Stage Three - Crafting the "Best" StoryRelevant Change TheoriesThe Link to Narrative TheoryGeneral Principles for Crafting the "Best" StorySpecific Approaches for Crafting the "Best" Story8. Stage Four - Communication Skills: Confrontation, Confirmation and ComprehensionCulture and Communication SkillsKey Conflict Communication SkillsGeneral Principles for Communication Skills Work with Conflict Coaching ClientsGeneral Approaches for Communication Skills Work with Conflict Coaching ClientsSpecific Approaches for Confrontation, Confirmation and Comprehension Work with Conflict Coaching Clients9. Stage Four - The Conflict Styles OpportunityA Conflict Styles FrameworkFocusing on the Me, You and We of Conflict StylesConflict Styles and CultureGeneral Principles for Conflict Styles Work with Conflict Coaching ClientsSpecific Approaches to Conflict Styles Work with Conflict Coaching Clients10. Stage Four - The Negotiation OpportunityBasics of NegotiationTwo Major Approaches to Negotiation11. Stage Four - Coordinating Coaching with Other Conflict ProcessesOrganizational Dispute SystemsThe Role of Conflict Coaching in Leveraging Dispute SystemsGeneral Principles for Coordinating Conflict Coaching with Other Conflict ProcessesSpecific Approaches for Coordinating Conflict Coaching with Other Conflict Processes 12. Learning Assessment in Conflict Coaching: The Parallel ProcessLearning Assessment: Did the Conflict Coaching Work?General Principles for Learning AssessmentSpecific Approaches to Learning AssessmentIII. Integrating Conflict Coaching Into Your Practice13. Needs Assessment and Program Evaluation for Conflict CoachingNeeds Assessment: Will Conflict Coaching Meet "My" Needs?Program Evaluation: Is Conflict Coaching Working for "You?"Using Needs Assessment and Program Evaluation to Market a Conflict Coaching Practice 14. The Future of Conflict CoachingA Research AgendaTraining and Delivery MechanismsPolicy/Implementation Agenda
