人的サービス組織における課題 Managing the Challenges in Human Service Organizations : A Casebook

Austin, Michael J./ Brody, Ralph/ Packard, Thomas R.

SAGE Publications Inc（2008/09発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 304 p.
• 言語 ENG
• 商品コード 9781412941273
• DDC分類 361.0068

基本説明

Includes 60 cases based on real managerial dilemmas.

Full Description

Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work towards a resolution of the dilemmas presented.

Key Features  

Simulates administrative dilemmas through cases that offer different aspects of agency administration and replicate aspects of actual practice
Levels the learning field for students entering graduate human service management programs with different managerial experiences
Orients students to the challenges of management by helping them develop mental models linked to the values of client-centered administration
Helps students develop a beginning sense of competence and understanding of managerial work while refining their analytic skills
Offers the opportunity for repeated learning opportunities using different analytical frameworks
Supplements fieldwork by providing more time to reflect and consider a broader array of alternatives than is found in most field experiences

Intended Audience  
This book is ideally suited as a supplemental text for advanced undergraduate and graduate courses in social work and counseling, as well as a much-needed reference for human services supervisors and practitioners.

Contents

1. Introduction
Overview
The Uses of Case-Based Learning
The Value and Benefits of Case-Based Learning
Conceptual Frameworks
Managerial Roles
Competing Values
Management Functions
Summary
2. Case Assessment and Debriefing
Case Debriefing
Use and Organization of the Casebook
Summary
3. Governance, Environment, and Structure
Governance
Case 3-1 Meddling Trustees
Case 3-2 KidsCan
Case 3-3 Dorchester House Board of Directors
Case 3-4 The Perfect Storm
Case 3-5 Poor Leadership Boundaries
Environmental Relations
Case 3-6 The Cabal
Case 3-7 Cost of a Tuxedo
Case 3-8 Choosing a Director
Case 3-9 Collapse of the Coalition
Structure
Case 3-10 Merging Colossal and Grassroots Agencies
Case 3-11 Poor Interdepartmental Communication or Competing Service Ideologies?
Case 3-12 Whose Interests Are Being Served?
Case 3-13 Greenvale Residential Treatment Center
Chapter Exercises
4. Leadership and Ethics
Leadership
Case 4-1 Empowering Staff: Real or Imaginary?
Case 4-2 Caught in the Middle: Mediating Differences in Gender and Workstyle
Case 4-3 To Talk or Not to Talk?
Case 4-4 Agency Director Uses a Personal Coach to Address His Leadership Style
Case 4-5 Founder's Syndrome
Case 4-6 Executive Leadership
Case 4-7 Marian Health Center
Case 4-8 Mosaic County Welfare Department
Case 4-9 Project Home
Ethics
Case 4-10 Damage Control
Case 4-11 Philosophy Versus Economics
Case 4-12 What? Me worry?
Chapter Exercises
5. Planning and Program Design
Planning
Case 5-1 Mallard County Private Industry Council
Case 5-2 Be Careful What you Wish For
Case 5-3 Decisions on Resource Allocation
Case 5-4 Rational Versus Political Decision Making
Case 5-5 The Achievement Crisis at Girls Works
Case 5-6 Cutbacks and Performance Pressure
Case 5-7 Hillside Community Center
Case 5-8 Empowering Staff to Advocate for Chicano/Latina Clients
Program Design
Case 5-9 Banksville Human Services Center
Case 5-10 Massive Retrenchment
Case 5-11 Productivity and Performance
Case 5-12 Responding to Changing Client and Community Needs
Chapter Exercises
6. Financial Management and Information Systems
Fund Development
Case 6-1 Should We Accept the Gift?
Case 6-2 Changing the Ground Rules
Budgeting
Case 6-3 Showdown
Case 6-4 Improving Cash Flow
Case 6-5 Desperate for Program Funding
Case 6-6 Painful Choices
Information Systems
Case 6-7 Measuring Performance
Case 6-8 Information Services Overload
Case 6-9 Evaluating a Strategic Plan for Children's Services
Chapter Exercises
7. Human Resource Management and Supervision
Human Resource Management
Case 7-1 The Case of Missing Staff
Case 7-2 Client-Centered Administration or Organization-Centered Administration?
Case 7-3 Union Headache
Case 7-4 The Influence of Religious Beliefs
Case 7-5 Growing Pains
Case 7-6 Challenges on the Line
Case 7-7 Selecting a Clinical Director for Friendly House
Case 7-8 Fire a Competent CFO?
Supervision
Case 7-9 SOS in DHS: A Problem of Motivation
Case 7-10 Deteriorating Performance of a Supervisee
Case 7-11 Helping Supervisors Manage Their Staff
Case 7-12 Supervising Five Case Managers
Case 7-13 Supervisory Leadership
Chapter Exercises
8. Organizational Dynamics and Change
Case 8-1 Implementing Organizational Change as a Newcomer
Case 8-2 Diagnosing Managerial Practice in a Budget Crisis
Case 8-3 How Are We Doing?
Case 8-4 Jefferson Hospital
Case 8-5 Thurston High School
Case 8-6 Leadership Challenges in Transforming a Public Human Services Agency
Chapter Exercises
References
Index
About the Authors