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Full Description
Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, "green" operations, and the balanced scorecard approach to operations. Author Scott Young draws on his many years of teaching experience at both the undergraduate and MBA level to provide the essential content necessary for success in operations—in an affordable text.
Key Features
Includes a complete chapter (Chapter 4) on managing the operations workforce—an important topic for the well-rounded operations manager
Applies "The Balanced Scorecard" approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal processes and learning and growth measures against traditional financial measures
Covers sustainable operations in Chapter 7, including discussions of "green" operations and why they are important for any new operations manager
Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations
Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points
Instructor Resources on CD include PowerPoint® slides, chapter overviews, lecture outlines, review questions, and additional cases.
Essentials of Operations Management is appropriate for undergraduate or MBA students taking Operations Management, Production and Operations Management, or Operations Strategy courses in schools of business.
Contents
1. Introduction to Operations Management and Productivity
PART I. MANAGEMENT AND STRATEGY
2. Productivity and Process Analysis
3. Operations Strategy
4. Managing the Operations Workforce
5. The Balanced Scorecard Approach to Operations
6. Total Quality Management
7. Sustainable Operations
PART II. PLANNING
8. Forecasting and Aggregate Planning
9. Scheduling for Operations
10. Facility Location
11. Facility Layout and Waiting Lines
PART III. INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT
12. Supply Chain Management
13. Inventory Management and Purchasing
14. Resource Planning
15. Project Management
Appendix
