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Full Description
Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone.
During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If...? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge.
What To Do If...? is divided into five sections, each of which has seven questions. With sections on personal development, communication, collaboration, leadership and difficult conversations, the book is packed with actionable advice and proven strategies to help you navigate the challenges of work life with confidence and aplomb.
Contents
Chapter - 00: Introduction
Section - ONE: Self-development;
Chapter - 01: What to do if I want to change my behaviour?;
Chapter - 02: What to do if I want to enhance my introspection?;
Chapter - 03: What to do if I need to meet a deadline/enhance my self-discipline?;
Chapter - 04: What to do if I want to enhance my self-presentation?;
Chapter - 05: What to do if I want to boost my confidence?;
Chapter - 06: What to do if I want to practise new behaviour and stay true to myself?;
Chapter - 07: What to do if I want to get out of my comfort zone?;
Section - TWO: Communication;
Chapter - 08: What to do if I don't know where to put my hands in a presentation?;
Chapter - 09: What to do if I have to prepare for a presentation?;
Chapter - 10: What to do if I'm nervous for a presentation?;
Chapter - 11: What to do if I need to attend a networking meeting?;
Chapter - 12: What to do if I am looking for the most significant nonverbal cues?;
Chapter - 13: What to do if I want to have effective conversations?;
Chapter - 14: What to do if I want to become better at online meetings?;
Section - THREE: Working with Others;
Chapter - 14: What to do if I want to give feedback to my colleague?;
Chapter - 15: What to do if I want to become better at observing others?;
Chapter - 16: What to do if I want to connect with coworkers?;
Chapter - 17: What to do if someone is belittling me?;
Chapter - 18: What to do if your colleague or employee keeps making excuses?;
Chapter - 19: What to do if someone doesn't respond?;
Chapter - 20: What to do if I want to become a better listener?;
Section - FOUR: Leadership;
Chapter - 21: What to do if you are starting a new job as a leader?;
Chapter - 22: What to do if I need to conduct a meeting?;
Chapter - 23: What to do if I want to be more approachable?;
Chapter - 24: What to do if I people don't want to participate?;
Chapter - 25: What to do if people don't do what they are supposed to do?;
Chapter - 26: What to do if I want to become a more trustworthy leader?;
Chapter - 27: What to do if you're leading a diverse team with different needs, preferences, and cultural backgrounds?;
Section - FIVE: Difficult Conversations;
Chapter - 28: What to do if I am looking to distinguish the ten most significant nonverbal cues in a difficult conversation?;
Chapter - 29: What to do if someone is crying?;
Chapter - 30: What to do if someone is angry with me?;
Chapter - 31: What to do if I don't want to hire toxic people?;
Chapter - 32: What to do if I work with someone who has narcissistic traits?;
Chapter - 33: What to do if I work with a colleague with paranoid traits?;
Chapter - 34: What to do if I work with a colleague who is emotionally unstable?;
