従業員体験の設計（第２版） Employee Experience by Design : How to Create an Effective EX for Competitive Advantage （2ND）

Bridger, Emma/ Gannaway, Belinda

Kogan Page Ltd（2024/03発売）

• 製本 Hardcover:ハードカバー版／ページ数 336 p.
• 言語 ENG
• 商品コード 9781398614383
• DDC分類 658.314

Full Description

Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive?

Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow.

Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy.

This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.

Contents

Chapter - 1: Introducing employee experience design - Definitions and approaches;
Chapter - 2: Making the case for EX;
Chapter - 3: Busting myths - What's really driving your EX?
Chapter - 4: Culture, leadership and EX;
Chapter - 5: EX design in action;
Chapter - 6: Scoping the employee experience;
Chapter - 7: Empathy and the opportunity space;
Chapter - 8: Ideate;
Chapter - 9: Prototype, test and iterate;
Chapter - 10: Measuring employee experience;
Chapter - 11: What next in EX?;
Chapter - 12: Index