The 9 Types of Difficult People: How to spot them and quickly improve working relationships

Robinson, Nick

Pearson Business（2023/10発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 264 p.
• 言語 ENG
• 商品コード 9781292726069
• DDC分類 158.7

Full Description

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively. 



Decode the warning signs through stories of each type
Discover practical tools and techniques for dealing with each type
Find short exercises to help you build the right mindset for success
Boost workplace relationships with videos and an online quiz

Contents

Part One 1. Why you Need this Book to Deal with Difficult People 2. How to Use this Book 3. Why Things go Wrong at Work 4. Warning Signs at Work 5. The Matrix of Difficult People at Work 6. Quick Quiz to Identify Types 7. Summary of Types 8. Three Dynamic Principles to Fine-Tune Your Mindset 9. Visual Flowchart
Part Two 10. Type 1 - The Scary Specialist 11. Type 2 - The Dark Strategist 12. Type 3 - The Martyr 13. Type 4 - The Driving Force 14. Type 5 - The Revolutionary 15. Type 6 - The Empire Builder 16. Type 7 - The Worrier 17. Type 8 - The Rock 18. Type 9 - The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources