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Contents
PART 1: FUNDAMENTALS OF MARKETING MANAGEMENT
Defining Marketing for the New Realities
Marketing Planning and Management
PART 2: UNDERSTANDING THE MARKET
Analyzing Consumer Markets
Analyzing Business Markets
Conducting Marketing Research
PART 3: DEVELOPING A VIABLE MARKET STRATEGY
Identifying Market Segments and Target Customers
Crafting a Customer Value Proposition and Positioning
PART 4: DESIGNING VALUE
Designing and Managing Products
Designing and Managing Services
Building Strong Brands
Managing Pricing and Sales Promotions
PART 5: COMMUNICATING VALUE
Managing Marketing Communications
Designing an Integrated Marketing Campaign in the Digital Age
Personal Selling and Direct Marketing
PART 6: DELIVERING VALUE
Designing and Managing Distribution Channels
Managing Retailing
PART 7: MANAGING GROWTH
Driving Growth in Competitive Markets
Developing New Market Offerings
Building Customer Loyalty
Tapping into Global Markets
Environmental, Social, and Governance Issues in Marketing