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Contents
PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS
Introduction to Operations and Supply Chain Management
Operations and Supply Chain Strategies
PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT
Process Choice and Layout Decisions in Manufacturing and Services
Business Processes
Managing Quality
Managing Capacity
PART III: ESTABLISHING SUPPLY CHAIN LINKAGES
Supply Management
Logistics
PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS
Forecasting
Sales and Operations Planning (Aggregate Planning)
Managing Inventory throughout the Supply Chain
Managing Production across the Supply Chain
JIT / Lean Production
PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT
Managing Projects
Developing Products and Services