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Full Description
Operations management is important, exciting, challenging ... and everywhere you look!
Important, because it enables organisations to provide services and products that we all need
Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.
Contents
Part One - Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Product and service innovation
5. The structure and scope of operations
Part Two - Designing the operation
6. Process design
7. Layout and flow
8. Process technology
9. People in operations
Part Three - Deliver
10. Planning and control
11. Capacity management
12. Supply chain management
13. Inventory management
14. Planning and control systems
15. Lean operations
Part Four - Development
16. Operations improvement
17. Quality management
18. Managing risk and recovery
19. Project management
