Training in Interpersonal Skills: TIPS for Managing People at Work : Pearson New International Edition （6TH）

Robbins, Stephen/ Hunsaker, Philip

Pearson Education Limited（2013/08発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 384 p.
• 言語 ENG
• 商品コード 9781292020693
• DDC分類 658.3145

Full Description

For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.

Contents

Part I: Self-Awareness    
Chapter 1. Skills: An Introduction     
Chapter 2. Self-Awareness: A Point of Departure  
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
Chapter 4. Applying Emotional Intelligence     
Part II: Communicating    
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages    
Chapter 7. Providing Feedback    
Chapter 8. Communicating Across Cultures    
Part III: Motivating
Chapter 9. Goal Setting    
Chapter 10. Coaching, Counseling, and Mentoring    
Chapter 11. Empowering People Through Delegation    
Part IV: Leading
Chapter 12. Politicking  
Chapter 13. Applying Leadership Style    
Chapter 14. Managing Change    
Part V: Teaming
Chapter 15. Facilitating Teamwork
Chapter 16. Valuing Diversity    
Part VI: Problem Solving    
Chapter 17. Ethical Decision Making    
Chapter 18. Creative Problem Solving    
Chapter 19. Resolving Conflicts
Chapter 20. Persuading  
Chapter 21. Negotiating