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Full Description
Supervision: Concepts and Skill-Building helps students learn what it takes to be a successful supervisor in today's complex work world. The focus of this text is presenting useful tools and solutions for meeting present-day supervision challenges. In addition, Supervision furnishes students with an even richer mix of real-life examples that illustrate how modern supervisors handle contemporary problems. Carefully studying proven supervision concepts and their relationship to real-world, practical examples throughout this text will greatly enhance a student's chances of gaining success and personal rewards as a supervisor.
Contents
PART ONE: What Is a Supervisor?
1 Supervision: Tradition and Contemporary Trends
2 The Supervisor as Leader
PART TWO: Modern Supervision Challenges
3 Groups, Teams, and Powerful Meetings
4 Corporate Social Responsibility, Ethics, and Sustainability
5 Managing Diversity
PART THREE: Functions of the Supervisor
6 Reaching Goals: Plans and Controls
7 Organizing and Authority
8 Problem Solving, Decision Making, and Creativity
9 Ensuring High Quality and Productivity
PART FOUR: Skills of the Supervisor
10 Communication: Theory and Modern Media
11 Motivating Employees
12 Employee Challenges: Counseling and Discipline
13 Managing Time and Stress
14 Managing Conflict, Change, and Politics
PART FIVE: Supervision and Human Resources
15 Selecting Employees
16 Providing Orientation and Training
17 Appraising Performance
