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The New and Definitive User's Guide to Lean Six Sigma
If you're a business leader, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you'll find in any other book on the subject. With these simple, proven techniques, you can:
* Assess your current business model and shape your future goals
* Plan and prepare a Lean Six Sigma program that's right for your company
* Engage your leadership and your team throughout the entire process
* Align your LSS efforts with the culture and values of your business
* Develop deeper insights into your customer experience
* Master the art of project selection and pipeline management
* Tackle bigger problems and find better solutions
* Become more efficient, more productive, and more profitable
This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you'll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You'll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You'll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips. Also included is a special chapter focusing exclusively on how to implement Lean Six Sigma in healthcare.
When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.
Contents
Acknowledgments ix
Introduction: The Tao of Lean Six Sigma xi
Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative 1
Chapter 1: What's First?: The Big Four Questions that Shape a Deployment 3
Chapter 2: Bolstering Leadership Support 19
Chapter 3: Got Culture? 37
Chapter 4: Measuring Progress and Success 55
Chapter 5: The Art and Science of Project Selection and Pipeline Management 77
Chapter 6: "How Are We Doing?": Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next 97
Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level 117
Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs 123
Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement 143
Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen 161
Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment 181
Chapter 11: Solving Analysis Challenges with Specialized Tools 197
Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies 219
Chapter 13: T he Healthcare Frontier: Making Progress Despite the Challenges 247
Appendix A: A Complete Maturity Model 261
Index 275
