Full Description
Winner of the 2020 CCCC Research Impact Award
Lean Technical Communication: Toward Sustainable Program Innovation offers a theoretically and empirically-grounded model for growing and stewarding professional and technical communication programs under diverse conditions. Through case studies of disruptive innovations, this book presents a forward-looking, sustainable vision of program administration that negotiates short-term resource deficits with long-term resilience. It illustrates how to meet many of the newest challenges facing technical communication programs, such as building and maintaining change with limited resources, economic shortfalls, technology deficits, and expanding/reimagining the role of our programs in the 21st century university. Its insights benefit those involved in the development of undergraduate and graduate programs, including majors, service courses, minors, specializations, and certificates.
Contents
Acknowledgements
List of Figures
Preface
Part One
Chapter 1: Toward Sustainable Program Innovation
Terms Key to Our Inquiry into Programmatic Work: Disruption, Resilience, Sustainability, and Innovation
Disruption
Resilience and Sustainability
Innovation
On Modeling a Lean Technical Communication Program: The Book's Plan
Chapter 2: A Model of Lean Technical Communication
Seven Tenets of Lean Technical Communication
Value not Deficit
Innovates and Disrupts
Rooted in Local Needs and Aims at Social Responsibility
Regulates Cost
Engages Sustainability
Promotes Efficiency
Enhances Visibility
Tenets and Tensions: Four Continuums that Frame Programmatic Practices
Standardization/Flexibility
Discipline/Department
Global/Local
Dependency/Autonomy
Chapter 3: On Crafting Lean Change that Endures
Relationships and Pathways for Lean Programmatic Work
Boundary Work as Making
Stewardship as Maintaining
Expand or Face Cuts: A Hypothetical Scenario
Narrative
Analysis: Lean Goals and Pathways at Work in the Video Option
Heuristics for Enacting, Maintaining, and Assessing Lean Change
Figure: The Big Picture—Connecting Tenets, Tensions, Phases, and Cases
Part Two
Chapter 4: Program Classifications. Standards, and Funding Models—An On-the-Ground Case
Florida's Performance Based Funding Infrastructure
Classifications and Standards as Sites of Resistance
Boundary Objects in the Florida Funding Ecology
Programs of Strategic Emphasis
Critical Interventions Through Boundary Objects
Lean Futures
Chapter 5: Program Facilities and Sustainable Computing Infrastructures—An On-the-Ground Case
Environmental Impacts of IT
Sustainable Computing Infrastructure as Boundary Infrastructure
Standardization/Flexibility
Dependency/Autonomy
Discipline/Department
Global/Local
Lean Futures
Assessing Lean Facilities
Chapter 6: Developing Lean and Sustainable Pedagogy for Sustainable Communities—An On-the-Ground Case
Planning Community-Based Projects: Intersecting Considerations for Sustainable Pedagogy
Lean and Sustainable Pedagogy in the Technical Communication Classroom: Two Projects
Project 1: Writing for the Public
Project 2: Usability and UX
Talking Assessment
Conclusion: Implications of Lean and Sustainable Pedagogies
Chapter 7: By Way of a Conclusion: Toward A Lean and Sustainable Future
Goals of Lean Technical Communication
Lean Innovation and Emerging Technologies
Lean Curricular Structures
Lean Sustainability
Concluding Thoughts
Reference List
