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Full Description
Skill Wars shows how to increase productivity and profits by making investments in human capital development. It addresses the disparity between the available jobs and available workers. By education and training only 20% of all American workers can fit well into our demanding high-tech workplace. How do we train the 80%? Skill Wars defines the race between advanced technology investment and human resources investment and shows managers how to measure that investment. It introduces a Human Capital Scoreboard of seven new business management/measurement tools including a more accurate calculation of ROI (Return on Investment) for employee performance improvement programs. It also provides case studies of how quality training can deliver on more problem-solving/thinking skills. It has a foreword by Joseph Boyett, author of The Guru Guide and Workplace 2000. Skill Wars is a "basic workplace performance primer" that presents complex issues in a simple language and format that will move both business leaders and the American public to give their popular support. There are few viable alternatives. Gordon believes that, "Only at great peril can Americans continue to largely ignore the workplace as an important arena that helps structure learning for life."
Contents
The Quality Journey Becomes a Short Trip; Part 1 Measuring Human Capital Development; Part 2 Where's the Beef? The Case for Measuring Training ROIWhere's the Beef? The Case for Measuring Training ROI; Part 3 Solving the ROI Mystery; Part 4 ROI Tax and Accounting Issues; Part 5 Reports from the Firing Line: Improving Productivity and Performance; Part 6 Profit-Culture-Thinking: An American Tale; Part 7 The Skill Wars; Part 8 A Message from the Competition; Part 9 Developing People; Part 10 Help Wanted: Creating the Next Workforce; Part 11 A Kick in the Butt; Part 12 Investing in Human Capital: A Blueprint for the 21st Century;
