Telecommunications Expense Management : How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates

Brosnan, Michael/ Messina, John

CRC Press（2017/07発売）

• 製本 Hardcover:ハードカバー版／ページ数 304 p.
• 言語 ENG
• 商品コード 9781138412323
• DDC分類 384.041

Full Description

This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find the authors' suggestions useful, and yet uncomplicated to implement. After you have used their suggestions to identify possible errors or optimization opportunities, the book details what steps need to be taken to secure the associated recoveries or service changes, including contact and phone numbers. In addition, their contract negotiation tips could save your organization dollars up front by providing information you need at the bargaining table. This important tool is a must-have for all information technology professionals. ;

Contents

Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System "CABS"4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse