Full Description
Now in its eighth edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering a range of conflict settings (interpersonal, group, and organizational). The text includes an abundance of real life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.
Contents
Introduction1. Communication and Conflict2. The Inner Experience of Conflict3. Conflict Interaction4. Conflict Styles and Strategic Conflict Interaction5. Power: The Architecture of Conflict6. Face-Saving7. Climate and Conflict Interaction8. Managing Conflict9. Third Party Intervention
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